At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our policy owners' and financial representatives' expectations. As a leading administrator of long-term care insurance services, we're committed to fostering a culture that promotes respect, integrity, learning, and initiative. If you're passionate about helping people and delivering top-notch customer service, we invite you to join our team as a Part-Time Customer Service Representative.
**About arenaflex**
arenaflex is a forward-thinking organization that prioritizes the well-being of our policy owners and financial representatives. We're passionate about providing innovative solutions that make a meaningful difference in people's lives. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional customer experiences that exceed expectations.
**Job Summary**
As a Part-Time Customer Service Representative, you'll play a vital role in providing best-in-class customer service to our policy owners and financial representatives. You'll be part of a supportive team that's committed to excellence, and you'll have the opportunity to work from home, enjoying a flexible schedule that suits your needs.
**Key Responsibilities**
* Answer and respond to telephone and/or electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing.
* Document all calls and related correspondence using the LTC insurance system or other proprietary tools and office processes; document follow-up calls, voicemails, and any other pending service requests.
* Provide prompt, courteous, and excellent service to internal and external customers at all times, actively cooperating and interacting with other departments to advance the overall interest of the company.
* Identify service opportunities and suggest innovative ideas for improvement.
* Handle multiple products and services intermittently while meeting established service requirements and standards.
* Act with a sense of urgency and take ownership regarding aspects of call management and escalation of issues.
* Ensure issues are referred to appropriate areas; leverage internal relationships to ensure efficient issue resolution; involve leadership when necessary.
* Other duties and projects as assigned, including assisting with the production of Policy Owner Services duties as required. This includes updating databases and recording information in the proper location.
**Minimum Qualifications**
* High school diploma or GED equivalent
* Previous customer service experience preferred
* Working knowledge of life and health products is welcomed but not required
* Must have knowledge of Microsoft Office Suite
* Excellent active listening, interpersonal, and communication skills
* Must have good attendance and demonstrate the ability to function as a reliable member of operations
* Must have a cell phone or land line to utilize multi-factor authorization, specific to Microsoft requirement
**Preferred Qualifications**
* 2 years of call center experience
* 1 year of insurance experience
**What We Offer**
* 401(k) plan with matching contributions
* Dental insurance
* Health insurance
* On-the-job training
* Paid time off
* Referral program
* Vision insurance
* Work from home flexibility
* Opportunity to grow and develop your skills in a dynamic and supportive environment
**Work Environment and Culture**
At arenaflex, we're committed to creating a work environment that's inclusive, respectful, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and continuous learning. Our team is comprised of dedicated professionals who share a common goal: to deliver exceptional customer experiences that exceed expectations.
**How to Apply**
If you're passionate about delivering exceptional customer service and working in a dynamic and supportive environment, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer (EOE/AA) and participates in E-Verify. We're committed to providing an environment of mutual respect and equal opportunities for all applicants and employees, regardless of age, race, gender, creed, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, membership or activity on a local commission, or any other characteristic protected under state, federal, or local law.
**Job Type**
Part-time
**Expected Hours**
30 hours per week
**Shift**
Day shift
**Education**
High school or equivalent (Preferred)
**Experience**
Call Center: 2 years (Preferred)
Insurance: 1 year (Preferred)
**Work Location**
Remote
We're excited to welcome talented individuals like you to our team! Apply now and take the first step towards a rewarding career with arenaflex.
Apply for this job