Are you passionate about delivering exceptional customer experiences and helping people achieve their home improvement goals? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex, a leading home improvement company, as a Part-Time Customer Service Associate in our Tool Rental department.
**Your Impact at arenaflex**
As a Customer Service Associate, you will play a vital role in creating a welcoming and inclusive shopping experience for our customers. Your top-notch customer service skills, combined with genuine care for people, will help customers feel comfortable and confident in their purchasing decisions. You will be the face of arenaflex, representing our brand values of excellence, integrity, and respect for our customers and communities.
**How We Support You**
At arenaflex, we believe in supporting our associates' growth and well-being. As a part-time associate, you will have access to a range of benefits that go beyond competitive pay and flexible schedules. These include:
* **Top-tier health insurance options**: We prioritize your well-being with comprehensive health insurance plans that meet your needs.
* **Educational opportunities**: Take advantage of our tuition assistance program to pursue your educational goals and advance your career.
* **Financial security**: Our company-matching 401(k) and optional Employee Stock Purchase Program will help you build a secure financial future.
* **Associate Discount**: Enjoy a 10% discount on arenaflex products and services, making it easier to shop and save.
* **Trade skills development**: Our Track to the Trades program will help you learn new trade skills and advance your career in the home improvement industry.
**Your Day at arenaflex**
As a Customer Service Associate in our Tool Rental department, you will be responsible for:
* **Welcoming customers**: Greet customers, answer questions, and deliver friendly and professional customer service.
* **Assisting customers**: Help customers locate and handle merchandise, ensuring they find the right products and services for their needs.
* **Merchandise management**: Down stock merchandise by identifying empty areas on shelves and replenishing supplies.
* **Order processing**: Process orders and deliveries accurately, ensuring customers receive merchandise as expected and on time.
* **Cross-functional training**: Train in other areas of the store to deliver exceptional customer service and support your colleagues.
* **Preparation and guidance**: Prepare merchandise in your department based on customer needs and guide customers through shopping or checkout.
**Key Responsibilities**
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service.
* Assist customers with locating and handling merchandise.
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
* Process orders and deliveries accurately so customers receive merchandise as expected and on time.
* Cross-functionally train in other areas of the store to help deliver the best customer service.
* Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
* Guide customers through shopping or checkout.
* Complete other duties as assigned.
**Minimum Qualifications**
* 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
* 6 Months Experience using common retail technology, such as smart phones and tablets.
* Reading, writing, and performing basic arithmetic (addition and subtraction).
* Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.
**Preferred Qualifications**
* 6 months of Retail and/or customer service experience.
* Bi-lingual skills.
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
**Lowes Commitment to Growth and Teamwork**
arenaflex's commitment to growth and teamwork extends to the community as well. We strongly encourage bilingual, military, and veteran talent to apply and join our team.
**Travel Requirements**
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
**Working Conditions**
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
**Lifting Methods**
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
**About arenaflex**
arenaflex Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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