Are you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! arenaflex, a leading home improvement company, is seeking an experienced Part-Time Customer Service Associate to join our team in Clover, SC.
**About arenaflex**
arenaflex is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.
**Your Impact at arenaflex**
As a Customer Service Associate, you will play a vital role in delivering exceptional customer service to our valued customers. You will be the face of arenaflex, providing a warm and welcoming experience for every customer who walks through our doors. Your passion for helping others and your ability to think on your feet will make you an invaluable asset to our team.
**How We Support You**
At arenaflex, we believe in supporting our associates in all aspects of their lives. That's why we offer a comprehensive benefits package that includes:
* Multiple top-tier health insurance options to ensure your well-being
* Educational opportunities through our tuition assistance program
* A company-matching 401(k) to help you plan for your financial future
* A 10% Associate Discount to help you save on the products you need
* The opportunity to learn new trade skills through our Track to the Trades program
**Your Day at arenaflex**
As a Customer Service Associate, you will be responsible for:
* Welcoming customers to arenaflex and providing exceptional customer service
* Assisting customers with locating and handling merchandise
* Down stocking merchandise by looking for empty areas on shelves and replenishing supplies
* Processing orders and deliveries accurately to ensure customers receive merchandise as expected and on time
* Cross-functionally training in other areas of the store to help deliver the best customer service
* Preparing merchandise in your department based on customer needs
* Guiding customers through shopping or checkout
* Completing other duties as assigned
**Key Responsibilities**
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service
* Assist customers with locating and handling merchandise
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies
* Process orders and deliveries accurately so customers receive merchandise as expected and on time
* Cross-functionally train in other areas of the store to help deliver the best customer service
* Prepare merchandise in your department based on customer needs
* Guide customers through shopping or checkout
* Complete other duties as assigned
**Minimum Qualifications**
* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
* 6 months of experience using common retail technology, such as smart phones and tablets
* Reading, writing, and performing basic arithmetic (addition and subtraction)
* Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
**Preferred Qualifications**
* 6 months of retail and/or customer service experience
* Bi-lingual skills
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
**Lowes Commitment to Growth and Teamwork**
arenaflex's commitment to growth and teamwork extends to the community as well. We strongly encourage bilingual, military, and veteran talent to apply and join our team.
**Travel Requirements**
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
**Working Conditions**
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
**Lifting Methods**
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
**About arenaflex**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Ready to Join the arenaflex Team?**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to become a part of the arenaflex team and start your journey towards a rewarding career in retail.
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