Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join arenaflex as a Part-Time Customer Service Advisor, where you'll have the opportunity to make a real difference in the lives of our customers.
At arenaflex, we're dedicated to providing mission-critical services and solutions to Fortune 100 companies and over 500 governments. Our team of experts is committed to creating exceptional outcomes for our clients and the millions of people who count on them. As a Part-Time Customer Service Advisor, you'll be an integral part of this effort, working remotely to provide top-notch support to our customers.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that help organizations achieve their goals. We're a company that values individuality, creativity, and collaboration, and we're passionate about empowering our associates to thrive in their careers. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that's welcoming, supportive, and inclusive.
**Your Role as a Part-Time Customer Service Advisor**
As a Part-Time Customer Service Advisor, you'll be responsible for handling inbound calls from customers with inquiries about their recent purchases. You'll use your problem-solving skills to find quick solutions and resolve any issues, while also providing exceptional service and helping customers feel heard. Your day-to-day responsibilities will include:
* Handling high-volume calls from customers with post-purchase needs
* Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Using your problem-solving skills to find quick solutions and resolve any issues
* Helping to de-escalate frustrated customers with empathy and professionalism
* Occasionally assisting with upselling or cross-selling when appropriate and necessary
**What We're Looking For**
We're seeking a compassionate and patient individual with excellent communication and soft skills. You should be a strong problem-solver with a knack for de-escalating upset customers. Experience in customer service or call centers is a plus, but not required – we'll provide training to help you succeed in this role.
**Why You'll Love Working with Us**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive team environment: Work with people who have your back
**Requirements**
To be successful in this role, you'll need to meet the following requirements:
* 18 years or older
* High School Diploma or GED
* Be able to successfully pass a criminal background check
* Have at least six months experience in customer service
* Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
* Ability to accurately type at least 30 WPM
* Have a secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday 10am – 6:30pm CST starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**We're an Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for People with Disabilities**
If you're a person with a disability and need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.
**Health and Safety**
arenaflex values the health and safety of our associates, their families, and our community. While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**Apply Today!**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our team and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding career with arenaflex!
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