At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a leading provider of mission-critical services and solutions, we're committed to creating a culture where individuality is valued and our associates can thrive. We're now seeking an experienced Part-Time Customer Service Advisor to join our remote team and support customers with their post-purchase needs.
**About arenaflex**
arenaflex is a dynamic organization that delivers innovative solutions to Fortune 100 companies and over 500 governments. Our dedicated associates are the backbone of our success, and we're committed to providing a supportive and inclusive work environment that fosters growth and development. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service.
**Job Summary**
As a Part-Time Customer Service Advisor, you'll play a critical role in handling high-volume calls and resolving customer issues in a timely and professional manner. You'll work closely with our team to provide exceptional service, resolve customer complaints, and upsell or cross-sell products when necessary. If you're a problem-solver with excellent communication skills and a passion for customer service, we want to hear from you!
**Responsibilities**
* Handle inbound calls from customers with inquiries about their recent purchases
* Assist customers with tracking numbers, order statuses, product returns, and other post-purchase needs
* Use your problem-solving skills to find quick solutions and resolve any issues
* Help de-escalate frustrated customers with empathy and professionalism
* Occasionally assist with upselling or cross-selling when appropriate and necessary
* Collaborate with our team to resolve customer complaints and improve customer satisfaction
**Requirements**
* 18 years or older
* High School Diploma or GED
* Ability to successfully pass a criminal background check
* At least six months of experience in customer service
* High-speed internet access with the following speeds: download 10mbps+, upload 3mbps+, and Ping less than 175ms (no Wi-Fi or satellite internet; an ethernet connection is required)
* Ability to accurately type at least 30 WPM
* A secured workspace with a door that is only accessible to you during work hours
* Familiarity with iOS and/or macOS, or comparable technology, is preferred
* Training will be 19 days of full-time hours, working Monday through Friday, 10am – 6:30pm CST, starting the week of July 13th
* Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
* Work at least 16 hours per week, working no more than 29 hours per week
* Reside in one of our US hiring zones
**Preferred Qualifications**
* Experience in a call center or customer service environment
* Strong problem-solving skills and ability to de-escalate customer complaints
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, high-volume environment
* Familiarity with customer relationship management (CRM) software
**Why Join arenaflex?**
* Remote work: Enjoy the flexibility of working from home in your secured workspace
* Bonuses: Performance-based bonus incentives to reward your hard work and success
* Supportive team environment: Work with people who have your back
* Opportunities for growth and development: arenaflex is committed to helping you grow and develop your skills and career
**Benefits**
* Competitive hourly rate: $17.31 per hour
* Performance-based bonuses
* Opportunities for career growth and development
* Supportive team environment
* Flexible scheduling
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our remote team as a Part-Time Customer Service Advisor.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
People with disabilities who need a reasonable accommodation to apply for or compete for employment with arenaflex may request such accommodation(s) by submitting their request through this form that must be downloaded: [insert link]. Complete the form and then email it as an attachment to [insert email]. You may also [insert alternative method].
**Health and Safety**
At arenaflex, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
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