At careerzynith, we're revolutionizing the way people experience fashion by pioneering the world's first Closet in the Cloud. As a Remote Part-Time Customer Experience Associate, you'll play a vital role in delivering exceptional service and creating lasting relationships with our customers. If you're passionate about providing a Cinderella Experience, we want to hear from you!
**About careerzynith**
careerzynith is transforming the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable, and financially-savvy way to feel their best every day. Founded in 2009, we've disrupted the status quo by offering a fully customizable subscription to fashion, one-time rental, or ownership of designer apparel, accessories, and home decor from 700+ brand partners. Our in-house proprietary technology and one-of-a-kind reverse logistics operation have earned us a spot on Fast Company's Most Innovative Companies list multiple times.
**About the Team**
Our Customer Experience team lives and breathes our mission of empowering customers to feel amazing. We're a tight-knit group of fashion enthusiasts, shipping virtuosos, and customer advocates who are dedicated to delivering exceptional service. As a Remote Part-Time Customer Experience Associate, you'll join a dynamic team that's passionate about creating a positive and energetic work environment.
**About the Job**
As a Remote Part-Time Customer Experience Associate, you'll be responsible for ensuring that all of our customers have a seamless and enjoyable experience with careerzynith. This role requires a strong and diverse skillset, including:
* Delivering exceptional service and developing lasting relationships with customers via live chat, phone, and email
* Serving as a proud brand ambassador of careerzynith, championing our core values to democratize fashion
* Maintaining knowledge of all careerzynith products, including fit, styles, and inventory
* Assisting customers in finding styles that meet their individual style and event needs
* Troubleshooting and resolving customer issues with the utmost care and respect
* Delivering personalized service while meeting quality and productivity goals
* Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience
* Contributing to an empathetic, positive, and energetic team culture
**What You'll Do**
As a Remote Part-Time Customer Experience Associate, you'll be responsible for:
* Delivering exceptional service and developing lasting relationships with customers via live chat, phone, and email
* Serving as a proud brand ambassador of careerzynith, championing our core values to democratize fashion
* Maintaining knowledge of all careerzynith products, including fit, styles, and inventory
* Assisting customers in finding styles that meet their individual style and event needs
* Troubleshooting and resolving customer issues with the utmost care and respect
* Delivering personalized service while meeting quality and productivity goals
* Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience
* Contributing to an empathetic, positive, and energetic team culture
**Who You Are**
We're looking for a highly motivated and customer-focused individual who possesses:
* At least 2 years of experience working in a customer-focused environment
* Problem-solving skills, with the ability to think quickly and make decisions in a fast-paced environment
* The ability to rebound quickly from challenging customer interactions
* Multitasking skills, with the ability to assist multiple customers simultaneously
* Strong communication skills, with the ability to listen well and understand customer needs
* Strong integrity, with a commitment to upholding company values and policies
* Efficiency, with the ability to work productively and maintain attention to detail
* Dedication, with a commitment to providing a Cinderella Experience during each customer interaction
* Empathy, with the ability to see situations from the customer's perspective and provide the best solutions aligned with careerzynith's core values
**Requirements**
* Technical aptitude and problem-solving skills
* Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc.)
* High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (careerzynith will provide laptop & headset)
**Work Environment and Culture**
As a Remote Part-Time Customer Experience Associate, you'll have the flexibility to work from anywhere, as long as you reside in one of the following states:
* Massachusetts
* Colorado
* Washington
* Oregon
* Texas
* Illinois
* Arizona
* Florida
* Virginia
* Tennessee
* Kansas
You'll be part of a dynamic team that's passionate about creating a positive and energetic work environment. careerzynith is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis.
**Compensation and Benefits**
The starting pay rate for this position is non-negotiable and varies by work location:
* $16/hr: MA, CO, OR, TX, IL, AZ, VA, FL
* $14.50/hr: TN, KS
careerzynith offers a competitive salary, as well as a range of benefits, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off
* Professional development opportunities
* Access to a range of fashion and lifestyle perks
**How to Apply**
If you're passionate about delivering exceptional service and creating lasting relationships with customers, we want to hear from you! Apply today and let's build the future together.