At arenaflex, we're passionate about empowering individuals through education and technology. As a leading publisher of casebooks, study aids, and other legal education materials in the US, we're dedicated to providing our current and prospective customers with the best available legal education materials. We're now seeking an experienced Order to Cash Customer Service Representative to join our team and help us deliver exceptional customer experiences.
**About arenaflex**
arenaflex is a growth-oriented organization that values innovation, creativity, and collaboration. We're committed to creating an inclusive environment where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Our comprehensive perks package is designed to support your well-being and fuel your passions, ensuring you thrive beyond the basics.
**Job Summary**
As an Order to Cash Customer Service Representative, you'll be responsible for processing orders from our customers, handling returns, and providing exceptional customer service and technical support. This role is a remote position with the option to work out of our Eagan, MN location. You'll work a Monday-Friday schedule from 10:30am-7:00pm Central Time after the training period.
**Primary Duties and Responsibilities**
* **Order Processing**
+ Process all purchase orders from customers via phone, fax, email, and other channels.
+ Verify all information is correct and complete, ensuring accuracy in entering purchase orders.
+ Proactively contact appropriate parties (customers, sales, account management) to find missing or incomplete information.
+ Research customer shipping issues and provide prompt resolution.
+ Accept credit card payments.
* **Returns Processing**
+ Ensure timely and accurate order returns processing.
* **Customer Service & Technical Assistance**
+ Provide professional, courteous service to customers.
+ Resolve customer issues on first contact (one and done customer service).
+ Assist customers with billing, shipping, and/or returns issues, ensuring resolution to customer satisfaction.
+ Assist customers with the use of products, including basic technical troubleshooting.
+ Identify and escalate issues to the proper manager in a timely manner.
**Required Minimum Education and/or Experience**
* 2-year degree preferred, especially in a business-related field (accounting, sales, marketing, or similar).
* 1-year previous work experience in a related field preferred.
* Must have some experience with direct customer interaction, over the phone and in writing.
* Must have some experience working with varied technology.
**Required Knowledge, Skills, and Abilities**
* Strong attention to detail; thorough.
* Strong communication skills, verbal and written.
* Strong listening skills and ability to understand customer issues.
* Strong customer service focus – desire to get it right for the customer.
* Ability to problem solve and think critically, including in relation to technology.
* Ability to multi-task and work in a fast-paced environment.
* Must be proficient with MS Office.
* NetSuite experience a plus.
* Desire to grow and expand abilities.
**Thrive Beyond the Basics: Our Perks Package**
We believe your dedication deserves more than just a paycheck. That's why we offer a comprehensive perks package designed to support your well-being and fuel your passions. Here's a taste of what awaits you:
* **Competitive Benefits**: Health, dental, vision, and life insurance plans to keep you and your loved ones covered. Plus, a healthy contribution to your 401(k) retirement savings.
* **Work-Life Harmony**: We prioritize a healthy balance. Enjoy generous paid time off, including vacation, sick leave, volunteer, and other "personal" days, to recharge and explore your interests.
* **Wellness Programs**: Stay healthy and happy with an on-site fitness facility in our HQ, discounts on gym memberships, and wellness initiatives to support your physical and mental well-being.
* **Continuous Learning Opportunities**: As an education company, we believe in the power of learning. Access our extensive library of educational resources, courses, and workshops to enhance your skills and knowledge in both professional and personal development areas.
* **Flexible Work Arrangements**: We understand the importance of work-life balance. Enjoy flexible work hours and remote work options, allowing you to manage your schedule and responsibilities effectively.
* **Opportunities for Growth and Advancement**: We're committed to helping you reach your full potential. Benefit from opportunities for career growth and advancement through mentorship programs, volunteer opportunities, performance evaluations, and ongoing feedback/coaching sessions.
* **Employee Assistance Program**: Life can be unpredictable, and we're here to support you through challenging times. Access our employee assistance program for confidential counseling, legal assistance, and other support services.
* **And More!**
**Join the arenaflex Team**
At arenaflex, we believe that investing in our employees leads to mutual success. Join us and be part of a passionate team dedicated to transforming education through innovative technology. We welcome candidates from all backgrounds to apply and help us build a diverse and inclusive workforce.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
**Apply Now**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
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