At arenaflex, we're on a mission to revolutionize the way people access healthcare, particularly for those who need it most. Our innovative approach to primary care operations has garnered attention from leading publications, including Forbes, TechCrunch, and Axios. We're now seeking a highly motivated and detail-oriented Operations Support Associate to join our team of passionate individuals who are dedicated to making a meaningful impact.
**About arenaflex**
arenaflex is a pioneering organization that's committed to improving the wellbeing of underserved communities by connecting them to high-quality care. We achieve this through a community-led model, partnering with local organizations to provide wraparound clinical services, up-skill staff to become Community Health Workers, and utilize our proprietary data-driven technology platform, Arc, for care coordination. Our work is made possible through partnerships with Medicaid MCOs, which enables us to provide healthcare for hard-to-reach, high-need individuals while sharing healthcare dollars with community groups to expand their social support programs.
**Our Values**
At arenaflex, we're guided by a set of core values that shape our culture and inform our decision-making:
* **Lead with integrity**: We keep our commitments and take responsibility for our actions. We're dependable and choose authenticity over perfection.
* **Embrace challenges**: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
* **Break through walls**: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We're resilient in our push for consistent improvement and challenge the status quo.
* **Act beyond yourself**: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
* **Care comes first**: We hold ourselves to the highest standards for our patients. We're relentless in the pursuit of our mission, and ensure that we're taking care of ourselves in order to care for others.
**The Opportunity**
As an Operations Support Associate, you'll play a critical role in ensuring our Care Operations team is set up to support our patients. You'll own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement. This is a 100% remote opportunity, and we're looking for a highly motivated individual who is willing to think creatively and operationally to help our team change the way people access healthcare.
**Key Responsibilities**
* Own key Ops Support initiatives, including completing backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, and creating a foundation of process efficiency and improvement.
* Proactively monitor and report on key operational support processes and metrics to ensure the team is meeting its goals.
* Support a team of documentation analysts by troubleshooting and monitoring project progress, when necessary.
* Work with partnered health plans to understand program denials and flag any enrollment issues.
* Provide backend support for transitions of care and referrals to ensure closed-loop follow-up from the care team.
* Provide clear, timely communication to our care team when there is an enrollment change or status update.
* Support Care Operations leaders in owning and optimizing key standard processes, and become efficient in your role and propose ways to improve.
**What You'll Need**
* 1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support.
* Confidence to own your role and propose solutions to be successful.
* A results-driven attitude with a proven track record of exceeding performance indicators.
* You are reliable and comfortable in an environment that is ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.
* Strong technical skills and comfort with utilizing multiple technology platforms simultaneously and comfortable troubleshooting software and hardware issues (as they arise).
* Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools).
* Requires a quiet, HIPAA-compliant, and internet-connected space.
* Dedicated to supporting and improving the care for many underserved populations.
**Why Join arenaflex?**
* Competitive compensation: $22-$23
* Comprehensive health, vision, and dental insurance
* Flexible vacation policy – take the time you need to recharge
* 401k
* Work entirely from the comfort of your own home
* Monthly $100 work-from-home expense stipend
* We provide the equipment needed for the role
* Opportunity for rapid career progression with plenty of room for personal growth!
**What We Offer**
At arenaflex, we value diversity and strive to provide an inclusive environment for all applicants and employees. We're an Equal Opportunity Employer, and all applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.
**How to Apply**
If you're passionate about making a difference in the lives of underserved communities and are looking for a challenging and rewarding opportunity, please submit your application for the Operations Support Associate role. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings.
Apply Now!
**Note:** Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries sent to
[email protected]. To apply for a position with us, please submit your application for the role you're interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings.
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