At arenaflex, we are committed to fostering inclusive and respectful online communities that facilitate meaningful dialogue and theological exploration. As a key member of our virtual team, the Online Community Moderator will play a vital role in ensuring the success of our Festival of Homiletics 2025 event. If you are a skilled and diplomatic individual with a passion for online community management, we encourage you to apply for this exciting opportunity.
**About arenaflex and the Festival of Homiletics**
arenaflex is a leading organization dedicated to promoting theological exploration and community engagement. Our Festival of Homiletics is an annual event that brings together scholars, theologians, and practitioners from diverse backgrounds to share their insights and perspectives on various aspects of theology and ministry. This year's festival promises to be an enriching experience, with a lineup of renowned speakers and thought-provoking discussions.
As a Chat Moderator for the Festival of Homiletics 2025, you will be responsible for overseeing participant interactions in our online chat platform (Whova) during the event. Your primary goal will be to ensure that conversations remain respectful and follow the established Digital Covenant for the event, while allowing for theological diversity and meaningful dialogue.
**Key Responsibilities**
As a Chat Moderator, you will be expected to:
* Monitor real-time chat conversations during the following dates (estimations only):
+ Thursday, May 8, 2025 (hours vary, 5 hours)
+ Friday, May 9, 2025 (hours vary, 5 hours)
+ Monday, May 12, 2025 (8:00 AM - 7:00 PM, 11 hours)
+ Tuesday, May 13, 2025 (8:00 AM - 5:00 PM, 9 hours)
+ Wednesday, May 14, 2025 (8:00 AM - 5:00 PM, 9 hours)
+ Thursday, May 15, 2025 (8:00 AM - 5:00 PM, 9 hours)
+ Friday, May 16, 2025 (8:00 AM - 5:00 PM, 9 hours)
* Apply moderation guidelines with discernment, allowing for theological diversity while maintaining respect
* Address inappropriate content following established protocols
* Direct technical support issues to appropriate channels
* Document concerning interactions for the Customer Service team
* Collaborate with the event team via Slack for escalated situations
**Moderation Approach**
As a Chat Moderator, you will adopt a light-touch moderation approach that prioritizes open dialogue. Your intervention will be limited to situations where necessary to maintain a respectful environment. You will differentiate between theological disagreement (permitted) and personal attacks (not permitted) and follow established protocols for warnings and user management.
**Required Qualifications**
To be successful in this role, you will need to possess:
* Excellent written communication skills with a diplomatic approach
* Familiarity with online community management and chat moderation
* Understanding of theological/religious discourse and sensitivity to diverse perspectives
* Ability to make quick, fair judgments about appropriate content
* Experience with online event platforms (Whova experience a plus)
* Availability throughout the Festival of Homiletics schedule
**Technical Requirements**
To perform your duties effectively, you will need:
* Reliable high-speed internet connection
* Comfort navigating between multiple platforms (Whova, Slack, Google Docs)
* Ability to take screenshots when needed for documentation
**Hours and Compensation**
As a Chat Moderator, you will work a variable schedule that aligns with the Festival of Homiletics 2025 programming. Your compensation will be $18.00/hour, and you will receive training provided prior to the event.
**Location**
This is a remote position, with 100% of your work being done from home.
**How to Apply**
If you are a skilled and diplomatic individual with a passion for online community management, we encourage you to apply for this exciting opportunity. Please submit your resume and a brief statement about your approach to online community moderation.
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**About arenaflex's Culture and Benefits**
At arenaflex, we value diversity, equity, and inclusion. We are committed to creating a work environment that is respectful, inclusive, and supportive of all employees. As a member of our team, you can expect:
* A dynamic and collaborative work environment
* Opportunities for professional growth and development
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off
* A commitment to work-life balance and flexibility
We look forward to hearing from you and exploring how you can contribute to the success of our Festival of Homiletics 2025 event.
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