Join arenaflex, a progressive customer service team that utilizes technology to interact and solve problems every day, from the comfort of your own home. As a dedicated support agent, you will be responsible for supporting one of our dedicated accounts, handling inbound calls, emails, or chat support for a single account. If you feel that you would be a good fit for our team, please review further.
**About arenaflex**
arenaflex is a leading provider of innovative customer service solutions, leveraging cutting-edge technology to deliver exceptional experiences for our clients and their customers. Our team is passionate about using technology to drive results, while providing first-class customer service that sets us apart from the rest. With a focus on collaboration, innovation, and continuous learning, we're committed to creating a work environment that fosters growth, creativity, and success.
**Job Description**
As a dedicated support agent, you will be responsible for:
* Handling inbound calls, emails, or chat support for a single account, gathering and verifying the caller's information, and documenting it inside the appropriate system.
* Providing exceptional customer service, resolving issues, and de-escalating situations in a professional and courteous manner.
* Utilizing technology to interact with customers, including navigating multiple systems with your computer, installing/uninstalling programs, and troubleshooting your own equipment.
* Maintaining accurate records, meeting productivity standards, and adhering to arenaflex's quality standards.
**Key Responsibilities:**
* Handle inbound calls, emails, or chat support for a single account
* Gather and verify caller's information and document it inside the appropriate system
* Provide exceptional customer service, resolving issues and de-escalating situations
* Utilize technology to interact with customers, including navigating multiple systems
* Maintain accurate records, meet productivity standards, and adhere to arenaflex's quality standards
**Required Qualifications:**
* Must be able to pass a background check
* Must have experience in insurance and medical claims
* Must provide 3 professional references
* Customer service experience
* Experience in a high call volume environment
* Excellent verbal and written communication skills
* Ability to deal with upset customers and de-escalate the situation
* Exceptional attention to detail and ability to multitask
* Ability to navigate through multiple systems with your computer
* Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment
**Preferred Qualifications:**
* Experience with Genesys Phone Systems
* Previous call center experience
* Previous experience working remotely
* Basic technical support experience
**Job Requirements:**
* Must be available to train on weekdays
* Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
* Must have Open Availability 24/7 to work shifts inside the company's hours of operation
* Attendance is vital!
* A quiet place to work at home with a locked door, free from background noise and distractions
**Tech Requirements:**
* Desktop Windows Computer (NO MACs or Chrome Book)
* Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
* 8GB RAM as a floor, 16GB RAM preferred
* Dual Monitor
* A high-quality USB headset
* To be hardwired in at all times
* Minimum internet speeds of:
+ 20Mbps Download
+ 10Mbps upload
+ LESS than 20ms ping stability
+ No Spectrum
**Compensation and Benefits:**
* Pay Rate: $15.00 hourly
* Medical, Dental & Vision
* Benefits-eligible on the first of the month after 60 days of employment
* Sick time eligible after 6 months of employment
* 401k with Company Match eligible after 1 year of employment
* Perfect Attendance Quarterly Bonus
* arenaflex is a W4 employer, we do NOT hire independent contractors
**Why Join arenaflex?**
* Work from home with benefits provided
* Collaborative and innovative work environment
* Opportunities for growth and development
* Competitive compensation and benefits package
* Perfect Attendance Quarterly Bonus
* A chance to make a difference in the lives of our clients and their customers
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please review the requirements carefully and submit your application through our website.
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