**Job Summary:**
Join arenaflex, a dynamic and innovative company, as we seek an experienced Manager Operations Process - Customer Experience to lead our store operations processes and drive process improvements that support the needs of our stores and field teams. As a key member of our Operations Strategy Team, you will analyze problems, develop and implement changes, and manage day-to-day processes to improve overall store operations. If you have a passion for process improvement, leadership, and customer experience, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading company in the retail industry, dedicated to providing exceptional customer experiences and innovative solutions to our customers. Our company culture values collaboration, innovation, and customer-centricity, and we are committed to creating a work environment that is inclusive, diverse, and supportive. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team.
**Key Responsibilities:**
As a Manager Operations Process - Customer Experience, you will be responsible for:
* Analyzing the fundamental components of problems and communicating the correct course of action to the team and the resolution to the field.
* Developing and implementing changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
* Managing day-to-day processes related to their areas of responsibility. Create and maintain project work plans.
* Managing issues and roadblocks that arise related to their area of responsibility.
* Responding proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
* Communicating effectively and building strong, effective partnerships with the field/stores and throughout arenaflex.
* Preparing and delivering high-level insights and recommendations based on multiple analyses of industry/business, competitive landscape, consumer data for area of expertise.
* Providing guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
* Maintaining knowledge base regarding specific operations and processes within store operations
* Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).
**Direct Manager/Direct Reports:**
* Direct and indirect reports typically include 2-5 Business Analysts.
* Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
* Typically procedures for analyzing situations and making conclusions are very diverse.
* Typically considers among many different options or procedures when solving problems.
* Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
**Travel Requirements:**
* Typically requires overnight travel less than 10% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
* Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.
**Minimum Qualifications:**
* Must be eighteen years of age or older.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* PMI certification preferred.
* 3 years of retail experience or process management in related area.
**Minimum Education:**
* The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* No additional education
**Minimum Years of Work Experience:**
* 5
**Preferred Years of Work Experience:**
* No additional years of experience
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Strong business, functional and/or store knowledge for their area of responsibility
* Leadership and management experience preferred
* Strong operations, retail and/or field experience required
* Ability to partner/communicate well with the field/stores
* High sense of urgency in responding to field needs
* Strong big picture; strategic thinking skills
* Strong quantitative skills such as statistics and data analysis
**What We Offer:**
* Competitive salary and benefits package
* Opportunity to work with a dynamic and innovative company
* Flexible remote work arrangement
* Collaborative and supportive work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**How to Apply:**
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, to our online application portal. We look forward to hearing from you!
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