**Job Summary:**
Join Arenaflex, a global leader in loyalty marketing, as an Experienced Loyalty Customer Care Representative and take your customer service skills to the next level. As a key member of our Contact Center team, you will have the opportunity to generate meaningful emotional connections with our customers daily, promote loyalty brand building on behalf of our clients, and create customer insights that drive team performance. With a competitive hourly rate of $17/hour and bonuses for performance, this is an exciting opportunity to grow your career in a dynamic and values-driven company.
**Why You Will Love Working at Arenaflex:**
Arenaflex is a global leader in loyalty marketing, working with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. Our programs reach more than 330M consumers through loyalty, and the impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.
**Our Mission and Values:**
At Arenaflex, our mission is to grow enterprise value through loyalty for our clients. Every role within our organization has a purpose and directly contributes to us achieving this mission. We are values-driven at every point, creating a fun, high-trust, transparent workplace that values leadership and ownership. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion add to a culture that makes our teammates proud.
**About the Team and What We'll Build Together:**
As a member of our Contact Center team, you will have the special opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent to promote loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Come join our winning Contact Center team where you will have the ability to consistently leverage your superior communication skills in the loyalty marketplace.
**How You Will Make an Impact:**
* Learn specific client loyalty program guidelines
* Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
* Approach each day with a positive, professional, customer-centric, and team-oriented attitude
* Act with integrity at all times
* Communicate in a clear, concise, and helpful manner both verbally and in writing
* Take ownership of customer inquiries while working toward a resolution
* De-escalate as necessary through effective communication and problem-solving skills
* Efficiently use all internal systems and resources
* Work independently without the heavy need to rely upon your team or supervisor
* Adhere to schedules and company policies and procedures
* Escalate any issues or concerns that are unable to be resolved through normal efforts
**What You Need to Be Successful:**
* High school diploma or equivalent required
* Ability to attend a 7-week Training Program (remotely) with 100% attendance
* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* 1 year of customer service experience (or equivalent experience)
* Strong customer service orientation with external/internal customers
* Collaborative nature to work within assigned team
* Good problem-solving ability to effectively guide customers through solutions
* High level of accuracy and attention to detail
* A "whatever it takes" attitude to care for customers
* Ability to be flexible regarding changes in work processes and environment
* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
* Strong verbal, written, and listening communication skills
* Flexibility with scheduling, including weekends
* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
* 2 years of customer service experience preferred
* Strong home Wi-Fi connection, and quiet home office environment
**Our Teammates Are at the Heart of Everything We Do:**
At Arenaflex, we prioritize the health and well-being of our teammates. We offer robust health insurance and benefits options, free fitness programs like PeerFit, and generous vacation time for yourself. We support your health needs fully, recognizing that happy and healthy teammates are essential to our success.
**Career Growth Opportunities and Learning Benefits:**
Arenaflex is committed to helping every teammate advance and progress on their career journey. We have developed a comprehensive people strategy that provides opportunities for growth and development. With competitive pay, 401k matching, annual profit sharing, and bonuses, Arenaflex is the perfect place to build your career.
**Work Environment and Company Culture Highlights:**
At Arenaflex, we value diversity, equity, and inclusion. We are fiercely committed to fostering a workplace where teammates draw upon their own diverse backgrounds, experiences, and perspectives. Our leadership team fully supports our policy of nondiscrimination and equal opportunity, and all teammates share the responsibility to ensure we incorporate the principles of equity, diversity, and inclusion throughout our organization.
**Compensation, Perks, and Benefits:**
As an Experienced Loyalty Customer Care Representative, you will receive a competitive hourly rate of $17/hour and bonuses for performance. You will also have access to a range of benefits, including:
* Robust health insurance and benefits options
* Free fitness programs like PeerFit
* Generous vacation time for yourself
* Competitive pay
* 401k matching
* Annual profit sharing
* Bonuses
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for loyalty marketing, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
**Equal Opportunity Employer:**
Arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to fostering a workplace where teammates feel valued, respected, and empowered to contribute their best work.
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