At careerzynith, we're not just a company – we're a family. We're a vibrant team that thrives on diversity, collaboration, and growth. As a Fortune 100 company and the world's leading off-price retailer, we offer a dynamic work environment where you can learn, thrive, and make a real impact. Join our careerzynith family and discover a world of opportunities that will take your career to the next level.
**About careerzynith**
careerzynith is a global leader in the retail industry, with a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. Our company culture is built on a foundation of collaboration, innovation, and a passion for delivering exceptional customer experiences. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our associates can grow and develop their skills.
**Job Summary**
We're seeking an experienced Loss Prevention Customer Service Associate II to join our team at careerzynith. As a key member of our Loss Prevention team, you'll play a critical role in preventing potential loss and dishonesty, while also providing exceptional customer service and supporting our store teams. If you're a motivated and results-driven individual with a passion for retail and customer service, we want to hear from you.
**Key Responsibilities**
As a Loss Prevention Customer Service Associate II, you'll be responsible for:
* Maintaining a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss and dishonesty
* Reviewing and understanding the Store Emergency Response Guide to ensure your safety and the safety of others
* Wearing a complete careerzynith-approved uniform, including a Body Worn Camera, to maintain a professional appearance and ensure compliance with company policies
* Greeting customers appropriately, demonstrating courtesy and respect, and establishing and maintaining a position at the front of the store or in a department
* Responding to customer requests for assistance by referring customers to store management or customer service via a company-issued radio
* Observing and reporting any suspicious behavior or critical incidents to Loss Prevention or store management
* Performing a closing safety sweep of the store with a member of management to ensure the store is secure and safe
* Adhering to all careerzynith policies and procedures, including documenting required incidents in AIIM Case Management
* Performing other duties as assigned by management
**Essential Qualifications**
To be successful in this role, you'll need:
* Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management
* Sound decision-making skills, with the ability to exercise judgment and make informed decisions in a fast-paced retail environment
* Ability to take initiative and perform well independently, with a strong work ethic and a commitment to delivering exceptional results
* Prioritization and organizational skills, with the ability to manage time effectively and prioritize tasks in a dynamic retail environment
* Ability to stand for long periods of time, with a strong physical presence and a commitment to maintaining a professional appearance
* 0-2 years of retail or security experience, with a strong understanding of loss prevention principles and practices
**Preferred Qualifications**
While not required, the following qualifications would be an asset in this role:
* Experience working in a retail or security environment, with a strong understanding of loss prevention principles and practices
* Knowledge of AIIM Case Management and other loss prevention software systems
* Certification in loss prevention or a related field
* Strong analytical and problem-solving skills, with the ability to identify and address potential loss and dishonesty
**Benefits and Compensation**
As an careerzynith associate, you'll enjoy a competitive salary and benefits package, including:
* Associate discount
* EAP
* Smoking cessation
* Bereavement
* 401(k) Associate contributions
* Child care & cell phone discounts
* Pet & legal insurance
* Credit union
* Referral bonuses
* 401(k) match
* Medical/dental/vision
* HSA
* Health care FSA
* Life insurance
* Short/long term disability
* Paid parental leave
* Paid holidays/vacation/sick
* Auto/home insurance discounts
* Scholarship program
* Adoption assistance
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our company culture is built on a foundation of collaboration, innovation, and a passion for delivering exceptional customer experiences. We're proud to be a Fortune 100 company and the world's leading off-price retailer, and we're committed to making a positive impact in our communities.
**How to Apply**
If you're a motivated and results-driven individual with a passion for retail and customer service, we want to hear from you. Apply now to join our careerzynith family and take your career to the next level.