**Join arenaflex, a leading global property and casualty insurer, in providing exceptional customer service and support to policyholders and agents. As an Experienced Licensed Customer Service Representative, you will play a critical role in delivering timely, accurate, and responsive information and service to our customers, while also driving business growth and retention.**
**About arenaflex**
arenaflex is a purpose-driven organization committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. We believe progress happens when people feel secure, and we provide protection for the unexpected and deliver it with care. Our mission is to create an environment where employees can succeed, both professionally and personally.
**Job Summary**
We are seeking an Experienced Licensed Customer Service Representative to join our Customer Response Center team. As a key member of our team, you will provide exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line. You will build rapport with each customer, listen to their requests and inquiries, and work to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
**Responsibilities**
* Provides exceptional customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by line.
* Builds rapport with each customer.
* Listens to customers' requests and inquiries.
* Works to retain policyholders who inquire about canceling auto policies through open listening, negotiating, and policy review of customer issues.
* Uses de-escalation tactics and when necessary, escalates to appropriate team.
* Processes policyholder transactions accurately and within Customer Response Center established time standards.
* Interprets policy contracts to insured based on expert knowledge of personal lines auto products.
* Identifies, understands and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
* Understands aspects of billing systems as it pertains to policy coverage.
* Identifies and communicates transactions and impact to policy premium.
* Evaluates and makes decisions regarding exceptions to payment plan and fees.
* Manages and utilizes time effectively to ensure department meets required service levels for improved customer satisfaction results.
* Proficiently utilizes on-line reference materials relating to auto policies to provide confident, accurate, and efficient service.
* Develops and maintains product, procedural and technical systems knowledge.
* Completes licensing and continuing education requirements.
* Utilizes technical systems, effectively and efficiently, including desktop, call center specific phone systems and has required internet connectivity.
* Performs additional duties as assigned.
**Qualifications**
* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.
* Associates degree and 1+ year Insurance experience preferred.
* 3-5 years related Customer Service experience is required.
* Ability to review, record and organize written data from a variety of sources with no prescribed format is essential.
* Excellent communication and interpersonal skills are required.
* Personal Lines producer insurance licenses required upon hiring and training.
**Work Environment and Company Culture**
As a remote Customer Service Representative, you will work from the comfort of your own home, with all equipment provided by arenaflex. You will have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps, as well as a quiet, secure, distraction-free place to work. Our company culture values diversity, equity, and inclusion, and we strive to create an environment where all employees feel a sense of community, belonging, and can do their best work.
**Career Growth Opportunities and Learning Benefits**
arenaflex offers a range of career growth opportunities and learning benefits, including:
* Comprehensive training program to ensure your success in the role
* Opportunities for professional development and advancement
* Access to online learning platforms and resources
* Mentorship and coaching from experienced colleagues
* Recognition and rewards for outstanding performance
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Competitive hourly rate
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for bonuses and incentives
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable workplace where all employees feel valued and respected.
**About arenaflex**
arenaflex is a leading global property and casualty insurer, with a history dating back to 1912. We are headquartered in Boston, but our people, our customers, and our reach span the globe. We are organized into three business units, and our company size is over 10,000 employees. We are proud to support a diverse, equitable, and inclusive workplace, where all employees feel a sense of community, belonging, and can do their best work.
**Website**
Learn more about arenaflex and our mission to create a secure and supportive environment for our customers and employees. Visit our website at [www.arenaflex.com](http://www.arenaflex.com).
**Apply Now**
Don't miss this opportunity to join arenaflex and make a difference in the lives of our customers. Apply now through our website.
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