At careerzynith, we're passionate about revolutionizing the pet health industry with innovative solutions that simplify the pet parenting journey and improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.
We're seeking an experienced Licensed Customer Service Representative to join our team in a remote setting. As a key member of our customer service team, you'll play a vital role in providing exceptional support to policyholders, third-party referral sources, and veterinary clinics. If you're passionate about delivering outstanding customer experiences and have a strong background in insurance claims processing or customer support, we encourage you to apply for this exciting opportunity.
**About careerzynith**
careerzynith is a corporate holding company established in 2021, managing a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. We believe pet insurance is more than a financial product and strive to build solutions that simplify the pet parenting journey and improve the well-being of pets.
**Job Summary**
We're seeking a Senior Customer Service Representative who will report to the Customer Service Supervisor. The Senior Customer Service Representative is responsible for providing excellent customer service support to policyholders, third-party referral sources, and veterinary clinics. Supporting new and existing policyholders by explaining services, the claims process, and making policy changes as needed.
**Main Responsibilities**
• Respond promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Build rapport with policyholders by using customer service skills to listen, understand, and respond to requests and inquiries.
• Work to retain policyholders who inquire about canceling by making recommendations for policy changes or coverage enhancements.
• Help policyholders understand their policy coverage, claims processing, and reimbursement process.
• Demonstrate the ability to work in a metric environment and meet performance expectations.
• Maintain an understanding of federal and state regulations, including compliance.
• Utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.
**Basic Qualifications**
• 2+ years' experience in insurance claims processing or customer support.
• Active Property & Casualty (P&C) Producer License.
• Bandwidth/Internet requirements: Up to 50Mbps (Download) | 5Mbps (Upload).
• You must be 18 years or older.
• You must have a high school diploma or equivalent.
• You must be willing to submit to a background investigation as part of the onboarding process.
• You must be able to satisfy the requirements of Section 1033(E) Of the Violent Crime Control and Law Enforcement Act Of 1994.
• Prior experience working in a contact center environment.
• Strong customer service skills.
• Excellent oral and written communication skills.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Training or education in medical terminology or veterinary technician support a plus.
**Expected Hours of Work**
• This is a full-time position: 10:30am-7:00pm EST, including a Saturday shift from 8:00am-4:30pm EST. Candidate will have the option of taking off Tuesday, Wednesday, or Thursday, during the week as their second day off (Sunday being the other day).
**Contact Center Hours of Operation**
• Monday through Friday: 8:00 am to 9:00 pm (Eastern)
• Saturdays: 8:00 am to 4:30pm (Eastern)
• Closed Sundays
**What We Offer**
All of our jobs come with great benefits, including:
• Comprehensive full medical, dental, and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company-paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet-friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On-the-job training and skills development
• Employee Assistance Program (EAP)
**Why Join careerzynith?**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and opportunities for career advancement, including:
• Professional development and training programs
• Opportunities for career growth and advancement
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• A commitment to diversity, equity, and inclusion
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!