Join the arenaflex team committed to driving your career forward and delivering exceptional customer experiences in a dynamic and rewarding environment. As a Licensed Customer Service and Sales Representative, you will be the face of our branch, promoting arenaflex products and services, and providing peace of mind to our members. With a competitive hourly wage, excellent benefits, and opportunities for career growth, this is an ideal role for those passionate about delivering exceptional customer service and sales.
**Job Type:**
Full-time
**Exempt/Non-Exempt:**
Hourly
**Job Description:**
At arenaflex, we pride ourselves on being a trusted brand that has been around for over 100 years. Our members know and trust us, and we're committed to delivering exceptional service and experiences that exceed their expectations. As a Licensed Customer Service and Sales Representative, you will be part of a team that is dedicated to driving new business, promoting arenaflex products and services, and helping retain our 14+ million members.
**Excellent Opportunities to Build a Career Path:**
The Licensed Customer Service and Sales Representative role is the start of a long-term career with arenaflex. Your position could lead to a rewarding career and opportunities to grow and pursue other arenaflex roles, such as:
* Other Branch positions – Field Insurance Sales Agent, Travel Agent, or
* Other Departments such as:
+ Call Centers (ERS, Sales and Service, etc.)
+ Automotive Services
+ Claims
+ Underwriting and more
**A DAY IN THE LIFE of a Licensed Customer Service and Sales Representative:**
As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs. Your responsibilities will include:
* Providing a high level of support services to members related to the sales and service function, including servicing insurance policies, processing applications, renewals, and amendments, and selling travel, tours, airline tickets, and membership products
* Generating leads, updating members on travel and insurance specials, and providing travel information
* Providing cashiering services to members, including taking insurance payments (initial, installment, lapse, or reinstatement), travel, and membership payments, sale of tickets, and travel money products, processing remittance/depository transfers, and balancing cash drawer
* Responding to customer inquiries and referring to agents when appropriate
* Providing a high level of administrative support to Travel and Insurance Agents during peak periods
* Providing customer assistance through the performance of sales processing activities and assisting management in the basic training of less senior personnel
* Conducting outbound promotional calls for insurance and/or travel products
* Participating in a team environment to promote customer satisfaction and consistent service following the customer service model
* Receiving and resolving member/customer complaints and seeking assistance from management in complaint resolution as necessary
* Participating in office events developed to generate revenue, improve member awareness of products, and support local community activities
* Other duties as assigned
**How We Reward Our Employees:**
Our Licensed Customer Service and Sales Representatives earn a competitive hourly wage of $21.00 with additional incentives and an annual bonus potential based on performance. arenaflex offers excellent and comprehensive benefits packages, including:
* Medical, dental, and vision benefits
* 401k Match
* Paid parental leave and adoption assistance
* Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
* Paid volunteer day annually
* Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
* arenaflex Membership
* Discounts, perks, and rewards, and much more
**We Are Looking For Candidates Who:**
* Possess an active State Property & Casualty License or the ability to attain within 90 days of start date
* Have a High School Diploma or equivalent
* Have experience providing a high level of customer-focused service
* Have experience servicing insurance policies and processing applications, renewals, and amendments, and taking payments
* Have experience responding to billing and coverage questions
* Have experience promoting the sale of insurance products and/or travel and membership products
* Have experience with outbound promotional calls for insurance and/or travel
* Possess computer software applications (Word, Excel, etc.) and Web-based operations
* Possess insurance and travel terminology
* Possess general insurance and/or travel regulations
* Possess underwriting procedures
* Possess sales regulatory and compliance guidelines
* Possess travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
* Can communicate effectively (verbal and written) with others in a work environment
* Can perform mathematical calculations to accurately perform monetary transactions
* Can work effectively in a Team environment
* Can exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
* Can work irregular hours, including holidays and weekends (may include community events)
* Can work under pressure in a high-volume, fast-paced customer service environment
**Work Environment:**
This is an in-office position. Employees will service arenaflex members in-person and are based on-site in an arenaflex branch facility.
**Who We Are:**
Become a part of something bigger. arenaflex provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. arenaflex belongs to the national AAA federation and is the second-largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, arenaflex continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! arenaflex prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about arenaflex, visit www.arenaflex.com
**Important Note:**
arenaflex's Compensation philosophy is to provide a market-competitive structure of fair, equitable, and performance-based pay to attract and retain excellent talent that will enable arenaflex to meet its short and long-term goals. arenaflex utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which arenaflex operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
arenaflex, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
arenaflex is committed to providing a safe workplace. Every applicant offered employment within arenaflex will be required to consent to a background and drug screen based on the requirements of the position.
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