At arenaflex, we're revolutionizing the mobile and online banking technology landscape, and we're looking for a talented and enthusiastic Junior Tech Support Specialist to join our 24/7 live-chat team. As a key member of our technical support team, you'll play a vital role in delivering exceptional customer experiences to our clients and their end-users. If you're a tech-savvy individual with a passion for problem-solving and a knack for communication, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of innovative mobile and online banking solutions, empowering financial institutions to deliver seamless, secure, and user-friendly experiences to their customers. Our cutting-edge technology and dedication to excellence have earned us a reputation as a trusted partner in the banking industry. As a member of our team, you'll be part of a dynamic and collaborative environment that fosters growth, innovation, and customer satisfaction.
**Job Summary**
As a Junior Tech Support Specialist, you'll work closely with our technical team, clients, and end-users to resolve technical issues and provide exceptional support through our 24/7 live-chat service. You'll be responsible for troubleshooting and resolving complex technical problems, coordinating with software technicians and developers, and ensuring that our clients' mobile and online banking solutions meet the highest standards of quality and performance.
**Key Responsibilities**
* **In-depth understanding of arenaflex's banking software and apps**: You'll need to have a solid grasp of our products and services, including their features, functionality, and technical requirements.
* **Collaboration with technical teams**: You'll work closely with software technicians, technical support, and developers to resolve technical issues, investigate and diagnose problems, and implement solutions.
* **Troubleshooting and issue resolution**: You'll use your technical skills and knowledge to identify and resolve complex technical issues, ensuring that our clients' mobile and online banking solutions are always available and performing optimally.
* **Communication and customer support**: You'll provide exceptional support to our clients and their end-users through our 24/7 live-chat service, responding to technical queries, and resolving issues in a timely and professional manner.
* **Quality assurance and process improvement**: You'll work with our quality assurance team to identify areas for improvement and implement changes to our technical processes and procedures.
**Requirements**
* **Excellent written and spoken English**: You'll need to have strong communication skills, both written and verbal, to effectively interact with our clients, end-users, and technical teams.
* **Ability to establish good working relationships**: You'll need to be able to build strong relationships with our clients, end-users, and technical teams, ensuring that our support services are always delivered with a high level of professionalism and courtesy.
* **Solid troubleshooting ability**: You'll need to have strong analytical and problem-solving skills to identify and resolve complex technical issues.
* **Ability to learn technical skills quickly**: You'll need to be able to learn and adapt to new technical skills and knowledge quickly, ensuring that you're always up-to-date with the latest developments in our products and services.
* **In-depth learning and understanding of arenaflex's mobile and online banking products**: You'll need to have a solid understanding of our products and services, including their features, functionality, and technical requirements.
* **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development team to investigate and diagnose technical issues, ensuring that our products and services are always available and performing optimally.
**Preferred Qualifications**
* **Experience in banking live-chat**: While not essential, experience in banking live-chat would be a significant advantage, as it would demonstrate your ability to work in a fast-paced, customer-facing environment.
* **Experience in technical support**: Previous experience in technical support would be beneficial, as it would demonstrate your ability to troubleshoot and resolve complex technical issues.
* **Experience with Dialogflow**: Experience with Dialogflow would be an asset, as it would demonstrate your ability to work with conversational AI platforms.
* **Experience with various mobile phone platforms**: Experience with various mobile phone platforms, especially iOS and Android, would be beneficial, as it would demonstrate your ability to work with different operating systems and devices.
* **Project management experience**: Previous experience in project management would be an advantage, as it would demonstrate your ability to coordinate multiple tasks and projects simultaneously.
* **Working directly with US-based customers**: Experience working directly with US-based customers would be beneficial, as it would demonstrate your ability to communicate effectively with customers from different regions and cultures.
* **Knowledge of US banking system**: Knowledge of the US banking system would be an asset, as it would demonstrate your understanding of the regulatory environment and industry standards.
**Benefits**
* **Fully remote work**: As a member of our team, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection.
* **Long-term employment**: We're committed to providing a stable and secure work environment, with opportunities for career growth and development.
* **Competitive salary**: We offer a competitive salary that reflects your skills, experience, and qualifications.
* **Community of practice**: You'll be part of a dynamic and collaborative community of practice, where you'll have the opportunity to share knowledge, learn from others, and contribute to the development of our products and services.
* **Internet compensation**: We offer a monthly internet compensation of $50 to ensure that you have the resources you need to work effectively from anywhere.
* **Friendly and easy-going international team**: You'll be part of a diverse and inclusive team that values collaboration, creativity, and innovation.
**How to Apply**
If you're a motivated and enthusiastic individual with a passion for technology and customer support, we want to hear from you! Please submit your application, including your resume, cover letter, and any relevant certifications or qualifications. We can't wait to hear from you and explore how you can contribute to our team's success!
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