At careerzynith, we're committed to helping people improve their health, well-being, and sense of security. As a global health service company, we're dedicated to providing exceptional customer experiences that make a meaningful difference in our customers' lives. We're seeking experienced, compassionate, and empathetic Japanese speaking Customer Service Senior Representatives to join our team and help us achieve our mission.
**About careerzynith**
careerzynith is a global health service company that's passionate about helping people improve their health, well-being, and sense of security. Our team is dedicated to providing exceptional customer experiences that make a meaningful difference in our customers' lives. We're committed to driving growth and improving lives, and we're looking for talented individuals like you to join our team.
**Job Summary**
We're seeking experienced Japanese speaking Customer Service Senior Representatives to join our team and provide exceptional customer experiences to our customers. As a Customer Service Senior Representative, you'll be responsible for handling inquiries from customers, clients, or providers received domestically and internationally via phone and email in a real-time contact center environment. You'll represent careerzynith and our values, and you'll be an advocate for our customers' needs.
**Responsibilities**
As a Customer Service Senior Representative, you'll be responsible for:
* Receiving requests by email or telephone regarding insurance claims/policies while operating on multiple computer applications.
* Responding to inquiries from policy holders, providers, and/or others for information and assistance.
* Performing research to respond to inquiries and interpreting policy provisions to determine the most effective response.
* Mail or routing claim forms and supporting documentation to various units for final processing.
* Independently responding to inquiries, grievances, complaints, or appeals ranging from routine to moderate complexity.
* Seeking assistance with complex customer service issues.
* Understanding and interpreting policy provisions.
* Performing research to respond to inquiries and interpreting policy provisions to determine the most effective response using established departmental procedures, HIPAA regulations, and corporate policies.
**Qualifications**
To be successful in this role, you'll need:
* Strong proficiency in both speaking and writing Japanese.
* Strong proficiency in speaking English.
* High School Diploma or equivalent required; associate or bachelor's degree preferred.
* 1+ years of customer service experience analyzing and solving customer problems required; call center experience a plus.
* Intermediate proficiency in Microsoft Office Suite.
* High level capacity to multitask independently and on a computer.
* Knowledge of Medical Terminology a plus.
* Excellent written and oral communication skills.
* Ability to perform in a high volume, fast-paced call center environment.
* Proven ability to work independently as well as a productive member of a team.
* Exceptional organizational and time-management focus.
**Work Environment and Culture**
As a remote employee, you'll have the flexibility to work from home and enjoy a comfortable and productive work environment. You'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. We're committed to creating a culture that's inclusive, diverse, and respectful, and we're looking for individuals who share our values.
**Compensation and Benefits**
We offer a competitive hourly rate of $17.98 - $26 USD per hour, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. We also offer a comprehensive range of benefits, including:
* Medical, vision, dental, and well-being and behavioral health programs.
* 401(k) with company match.
* Company-paid life insurance.
* Tuition reimbursement.
* A minimum of 18 days of paid time off per year and paid holidays.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including:
* Training and development programs.
* Mentorship opportunities.
* Career advancement opportunities.
* Access to industry-leading tools and technologies.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful difference in people's lives, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that's inclusive, diverse, and respectful, and we're looking for individuals who share our values.
**Reasonable Accommodation**
If you require reasonable accommodation in completing the online application process, please email [insert contact information] for support. Do not email [insert contact information] for an update on your application or to provide your resume, as you will not receive a response.
**Tobacco-Free Policy**
careerzynith has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
**Qualified Applicants with Criminal Histories**
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.