Join arenaflex, a leading provider of health benefits for the agriculture industry, as an Intake Specialist/Data Entry - Group Set Up Specialist. As a key member of our team, you will play a vital role in setting up and maintaining new groups, ensuring accurate invoicing, and providing exceptional customer service to our clients. If you're passionate about delivering quality health benefits and excellent customer service, we encourage you to apply to arenaflex today!
**About arenaflex**
arenaflex was founded in 1957 to provide a solution to a need in the agricultural community - a need for employer-sponsored health benefit plans not previously available from commercial health insurance carriers. Today, we are the largest provider of health benefits for the agriculture industry. Our mission is to deliver value to agriculture-based employer groups by offering robust health plans that meet the needs of a diverse workforce. By working at arenaflex, you will join a dedicated team of employees who truly care about offering quality health benefits and excellent customer service to plan participants.
**Job Summary**
As an Intake Specialist/Data Entry - Group Set Up Specialist, you will be responsible for setting up and maintaining new groups, researching and analyzing group documents, and ensuring accurate invoicing using the Health Care Processing System (HCPS). You will also provide exceptional customer service to our clients, resolve complex technical problems, and identify opportunities for process improvements. This is a remote position that can reside anywhere in the U.S.
**Key Responsibilities**
* Set up and entry of all new business and group changes for the HCPS for arenaflex and PCMI for all plan types
* Accurate entry of all renewal plan and rate changes for all accounts
* Maintain accuracy of membership designation and fees on HCPS
* Set up, enrollment, and auditing of new Section 125/105 (FSA/HSA) accounts on the HCPS
* Research and analyze documentation pertaining to new or existing accounts
* Create recommendations for account structures relating to billing and invoicing using the HCPS system
* Complete all financial adjustment paperwork to accounts that have modifications that create a financial impact
* Manage the invoice process
* Set up the client online system and the vendor remit system
* Audit all information entered into the HCPS, Client Online, and Vendor Remit system for accuracy
* Resolve Group Setup and/or billing as they arise
* Consistently meet processing cycle time standards and production due dates as set forth by management
**Reporting**
* Develop and maintain Group Setup status and production reports for Management
* Generate sample invoice reports, plan audit reports, and census reports as needed
* Generate specialized reports
* Identify inefficiencies within the established processes and suggest possible solutions to save time, reduce risk, and/or reduce expenses
* Create and document a minimum of one new Standard Operating Procedure (SOP) annually
* Identify, initiate, and implement at least one process improvement and/or innovation annually
**Customer Service**
* Resolve Group Setup and/or billing issues as they arise
* Serve as representative of arenaflex displaying professionalism, knowledge, customer service, and discretion in all interactions with other members of the arenaflex community and their customers
* Consistently meet processing cycle time standards and production due dates as set forth by management
**Other**
* Utilize all capabilities to satisfy one mission - to enhance the competitiveness and profitability of our members
* Do everything possible to help members succeed by being curious and striving to understand what others are trying to achieve, planning, and executing work helpfully and collaboratively
* Be willing to adjust efforts to ensure that work and attitude are helpful to others, being self-accountable, creating a positive impact, and being diligent in delivering results
* All other duties as assigned
**Essential Qualifications**
* High school diploma or equivalent, and two (2) to four (4) years working with healthcare enrollment and billing, preferred
* Knowledge of Health Insurance Portability and Accountability Act (HIPAA), Consolidated Omnibus Budget Reconciliation Act (COBRA), Cal-COBRA, Employee Retirement Income Security Act (ERISA), and Section 125/105 legislation, highly desired
* Thorough knowledge of generally accepted Health Care Eligibility guidelines, Billing procedures, and Plan structure
* Advanced computer skills in Microsoft Office Suite and the ability to develop a strong proficiency working with a proprietary Health Care system
* Self-motivated, organized, and effective in a fast-paced, deadline-oriented environment
* Experience providing Customer Service to a variety of client contacts via email, online, and telephone
* Demonstrated ability to identify, research, and resolve complex technical problems with minimal direction
* Proven project management abilities - including time and task management, delegating assignments, and working collaboratively to meet deadlines
**Preferred Qualifications**
* Bachelor's degree in a related field, such as Business Administration, Health Administration, or a related field
* Experience working in the health insurance industry, preferably with a focus on group health benefits
* Certification in a related field, such as Certified Health Insurance Specialist (CHIS) or Certified Employee Benefit Specialist (CEBS)
**Skills and Competencies**
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced, deadline-oriented environment
* Strong organizational and time management skills
* Ability to develop and maintain accurate and detailed records
* Strong customer service skills, with a focus on providing exceptional service to clients
* Ability to work collaboratively with others to achieve common goals
* Strong project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
**Career Growth Opportunities and Learning Benefits**
* arenaflex offers a comprehensive training program to help you develop the skills and knowledge you need to succeed in your role
* Opportunities for career advancement and professional growth, with a focus on developing your skills and expertise in the health insurance industry
* A collaborative and supportive work environment, with a focus on teamwork and open communication
* A competitive salary and benefits package, including profit-sharing and a rich benefits package
**Work Environment and Company Culture**
* arenaflex is a remote-friendly company, with a focus on flexibility and work-life balance
* Our company culture is built on a foundation of teamwork, collaboration, and open communication
* We value diversity, equity, and inclusion, and strive to create a workplace that is welcoming and inclusive for all employees
* We offer a comprehensive benefits package, including health insurance, dental insurance, vision insurance, and a 401(k) plan
**Compensation and Perks**
* Competitive salary range: $45,091 - $63,617
* Rich benefits package, including profit-sharing and a comprehensive benefits package
* Flexible work arrangements, including remote work options
* Opportunities for career advancement and professional growth
* A collaborative and supportive work environment, with a focus on teamwork and open communication
**How to Apply**
If you're passionate about delivering quality health benefits and excellent customer service, we encourage you to apply to arenaflex today! Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
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