At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch service and support to our policyholders, ensuring their needs are met and exceeded. If you're passionate about the insurance industry and possess excellent communication skills, we encourage you to join our team and embark on a rewarding career journey.
**About arenaflex**
arenaflex is a leading provider of insurance and membership services, committed to fostering a culture of inclusivity, diversity, and excellence. Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences and making a positive impact in our communities. As an equal opportunity employer, we welcome candidates from diverse backgrounds and experiences to join our team and contribute to our mission.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll be responsible for handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. Your key responsibilities will include:
* Contacting policyholders from our existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC
* Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Providing quotes on endorsements as requested
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
* Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from the member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Offer**
As an arenaflex team member, you'll enjoy a range of benefits and perks, including:
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on the first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**Essential Qualifications**
To succeed in this role, you'll need:
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Preferred Qualifications**
* Experience working in a call center or insurance environment
* Knowledge of the insurance industry and club insurance agency policies and procedures
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong problem-solving and analytical skills
**Skills and Competencies**
To excel in this role, you'll need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and meet productivity standards
* Knowledge of the insurance industry and club insurance agency policies and procedures
* Ability to adapt to changing situations and priorities
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their careers. You'll have access to:
* Ongoing training and development opportunities
* Mentorship and coaching from experienced team members
* Opportunities for advancement and career growth
* A supportive and inclusive work environment
**Work Environment and Company Culture**
Our work environment is designed to promote collaboration, innovation, and excellence. You'll enjoy:
* A dynamic and inclusive work culture
* Opportunities to work with a diverse team of professionals
* A comprehensive benefits package and competitive compensation
* A state-of-the-art work environment with modern technology and tools
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong background in the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to fostering a culture of inclusivity, diversity, and excellence. We welcome candidates from diverse backgrounds and experiences to join our team and contribute to our mission.
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