At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, helping them navigate the complexities of property and casualty insurance. If you're passionate about insurance, customer service, and working from home, we invite you to join our team and embark on a rewarding career journey.
**About arenaflex**
arenaflex is a leading provider of insurance and membership services, committed to empowering our members and customers with peace of mind and financial security. With a rich history of innovation and excellence, we've built a reputation for delivering exceptional value and service to our community. Our team of dedicated professionals shares a common goal: to make a positive impact on people's lives through our insurance solutions and customer-centric approach.
**Job Summary**
As an Insurance Customer Service Representative, you'll be responsible for handling property and casualty insurance-related customer service and billing inquiries, providing expert guidance on policy coverage, quotes, and changes. You'll work closely with our policyholders to understand their needs, offer tailored solutions, and ensure seamless policy management. With a strong focus on customer satisfaction and retention, you'll be an integral part of our team, driving business growth and excellence.
**Key Responsibilities**
* Handle property and casualty insurance-related customer service and billing inquiries via telephone, email, and direct mail
* Provide expert guidance on policy coverage, quotes, and changes, ensuring policyholders understand their options and make informed decisions
* Review and update policies to enhance retention and better meet the needs of policyholders
* Counsel policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure sufficient protection against risks covered by property and casualty insurance
* Make recommendations and/or changes to policies, gaining policyholder acceptance to process changes
* Receive and respond to calls and emails, documenting all activity in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up to ensure timely processing
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure timely return
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
**What We Offer**
* Competitive hourly rate, depending on experience and salary zone
* Eligible for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match up to 7%
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Free AAA Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Environment and Culture**
* Work from home with a flexible schedule (Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays)
* Collaborative and supportive team environment
* Opportunities for growth and professional development
* Recognition and rewards for outstanding performance
* Commitment to diversity, equity, and inclusion, fostering a welcoming and inclusive workplace
**Why Join arenaflex?**
* Be part of a dynamic and innovative team, shaping the future of insurance and customer service
* Enjoy a competitive compensation package and comprehensive benefits
* Develop your skills and expertise in a supportive and collaborative environment
* Make a positive impact on people's lives through our insurance solutions and customer-centric approach
* Enjoy a flexible work-from-home schedule and work-life balance
**How to Apply**
If you're passionate about insurance, customer service, and working from home, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications and next steps.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
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