At arenaflex, we're dedicated to providing exceptional customer experiences and delivering top-notch insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in our Insurance Call Center, handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. If you're passionate about delivering outstanding customer service, have a strong understanding of insurance industry principles, and are looking for a dynamic work-from-home opportunity, we encourage you to apply for this exciting role.
**About arenaflex**
arenaflex is a leading provider of insurance solutions and services, committed to helping our members and customers navigate the complexities of property & casualty insurance. With a strong focus on customer satisfaction, we strive to deliver personalized support and expert guidance to ensure our customers have the right coverage for their unique needs. As a work-from-home Insurance Customer Service Representative, you'll be part of a talented team that's dedicated to making a positive impact in the lives of our customers.
**Key Responsibilities**
As an experienced Insurance Customer Service Representative, you'll be responsible for:
* Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Providing quotes on endorsements as requested
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
* Processing changes to policies within EPIC and submitting changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Offer**
As an experienced Insurance Customer Service Representative at arenaflex, you'll enjoy a competitive hourly rate, depending on experience and salary zone, as well as opportunities for career growth and development. Our comprehensive benefits package includes:
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**Requirements**
To be successful in this role, you'll need:
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**What We Value**
At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**Work Environment and Culture**
As a work-from-home Insurance Customer Service Representative, you'll enjoy a flexible and dynamic work environment that allows you to balance your work and personal life. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity, and we're committed to providing ongoing training and development opportunities to help you grow and succeed in your career.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a strong understanding of insurance industry principles, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all team members, and we encourage all qualified individuals to apply.
**Job Category**
Insurance
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