At arenaflex, we're committed to delivering exceptional customer experiences and providing innovative solutions to our clients. As an Experienced Insurance Customer Service Representative, you'll play a vital role in selling arenaflex's insurance products and services while providing top-notch support to our clients. If you're passionate about delivering outstanding customer service, have a knack for sales, and are eager to join a dynamic team, we'd love to hear from you!
**About arenaflex**
arenaflex is a leading provider of insurance solutions, dedicated to helping individuals and businesses navigate the complexities of the insurance industry. Our team is passionate about delivering exceptional customer experiences, and we're committed to providing innovative solutions that meet the evolving needs of our clients. With a strong focus on customer service, arenaflex has built a reputation for excellence in the industry.
**Job Summary**
As an Experienced Insurance Customer Service Representative, you'll be responsible for selling arenaflex's insurance products and services while providing assistance to prospects and existing insurance clients through in-person, phone, and electronic channels. You'll work closely with our team to deliver exceptional customer experiences, generate new business opportunities, and maintain strong relationships with our clients.
**Key Responsibilities**
* Welcome and interact with internal and external customers in a warm and friendly manner, demonstrating a sincere interest and willingness to help in person, over the phone, and via email.
* Maintain a professional, courteous, and helpful demeanor with team members, management, and clients.
* Update client and insurance information with insurance companies and in arenaflex's insurance systems in a timely and accurate manner.
* Generate insurance sales through internal referrals and service existing policies.
* Finalize insurance sales by ensuring appropriate documentation is accurately completed in a timely manner.
* Perform various administrative duties, such as distributing mail, ordering supplies, preparing letters and memorandums, and facilitating meetings with team members.
* Deepen client relationships by determining client needs and promoting and cross-selling arenaflex's products and services.
* Adhere to federal and state regulations, arenaflex policies, confidentiality requirements, and other compliance obligations.
* Consistently achieve individual performance goals and contribute to department and organizational objectives.
* Demonstrate adaptability and leadership skills, and uphold arenaflex's Mission Statement, Corporate Values, Service Promises, and Exceptional Customer Service Standards.
* Represent arenaflex with a high level of integrity and professionalism.
* Attend and actively participate in required meetings and trainings.
* Adapt to and support change to accomplish arenaflex's goals and objectives.
* Perform other duties as assigned.
**Essential Qualifications**
* High school diploma or equivalent.
* At least two (2) years of customer service and sales experience.
* Valid Property & Casualty License from the State of Oregon (this requirement may be waived for the first 90 days of employment).
* Must be bondable.
* Excellent customer service skills, with the ability to use the GVAL-HI approach to providing service.
* Excellent written and oral communication skills, with the ability to communicate effectively and project a professional image.
* Ability to learn and competently use arenaflex's insurance software system.
* Ability to learn and apply each insurance company's underwriting and application processes.
* Strong analytical ability with active listening skills.
* Sophisticated word processing and computer database skills, including knowledge of Microsoft Office software.
* Good interpersonal skills, with the ability to work with individuals and groups at all organization levels.
* Willingness and ability to receive, give, and assimilate coaching and feedback.
* Excellent time management, prioritization, and organizational skills, with a high level of initiative, responsibility, and accountability.
**Preferred Qualifications**
* Bachelor's degree in a related field.
* Previous experience in the insurance industry.
* Strong sales and marketing skills, with a proven track record of success.
* Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
* Strong leadership skills, with the ability to motivate and inspire team members.
**Skills and Competencies**
* Exceptional customer service skills, with the ability to use the GVAL-HI approach to providing service.
* Excellent written and oral communication skills, with the ability to communicate effectively and project a professional image.
* Ability to learn and competently use arenaflex's insurance software system.
* Ability to learn and apply each insurance company's underwriting and application processes.
* Strong analytical ability with active listening skills.
* Sophisticated word processing and computer database skills, including knowledge of Microsoft Office software.
* Good interpersonal skills, with the ability to work with individuals and groups at all organization levels.
* Willingness and ability to receive, give, and assimilate coaching and feedback.
* Excellent time management, prioritization, and organizational skills, with a high level of initiative, responsibility, and accountability.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our team members grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching.
* Regular performance feedback and evaluations.
* Opportunities for advancement and career growth.
* Access to industry-leading training and development programs.
* A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan.
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment, with a strong focus on customer service and teamwork. We're committed to creating a positive and inclusive work culture, with a range of benefits and perks, including:
* A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan.
* A range of training and development programs, including on-the-job training and coaching.
* Opportunities for advancement and career growth.
* A dynamic and fast-paced work environment, with a strong focus on customer service and teamwork.
* A positive and inclusive work culture, with a range of benefits and perks.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including:
* A base salary range of $21.80 to $30.15 per hour, with new hires generally starting between $23.20 and $26.00 per hour based on relevant knowledge, skills, education, and experience.
* An annual incentive program, with a range of 0%-12% (with the average payout over the last three years being the max 12%).
* A comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) retirement plan.
* A range of training and development programs, including on-the-job training and coaching.
* Opportunities for advancement and career growth.
**How to Apply**
If you're passionate about delivering exceptional customer service, have a knack for sales, and are eager to join a dynamic team, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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