Are you a customer-focused sales professional looking for a new challenge in a fast-growing, award-winning education technology company? Do you have a passion for helping customers succeed and a knack for building relationships? If so, we want to hear from you! arenaflex is seeking a proactive and customer-focused Inside Sales Customer Manager to join our team in the US. As a remote role, this position requires persistence, resilience, and self-discipline, but offers the opportunity for advancement and personal fulfillment.
**About arenaflex**
arenaflex is not only an award-winning education technology company based in Auckland, New Zealand, but a thriving organization with talented, creative, and passionate people. We're proud to represent a product that makes a meaningful impact in over 44 million teachers' and students' lives. Our user base is growing by the day, and with a fast-growing team based in New Zealand, the US, Australia, South Africa, Europe, and Brazil, we're excited to welcome a new team member to join our journey.
**What You'll Do**
As an Inside Sales Customer Manager at arenaflex, you'll have the opportunity to connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products. You'll manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth. You'll act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
**Key Responsibilities:**
* Connect with customers worldwide through email, Zoom, social media, and chat to build strong relationships and grow their usage of our products.
* Manage and support your accounts through the subscription renewal process, finding creative ways to overcome objections, solve issues, and unlock new opportunities for account growth.
* Act as the go-to, trusted resource for your customers, guiding them on how to get the most out of our offerings and helping them reach their goals.
* Provide valuable feedback to our leadership team to help improve our processes, automate repetitive tasks, and enhance the overall customer experience.
* Consistently meet renewal and expansion targets and support your customers' ongoing success.
* Satisfactory compliance with the Customer Management Expectations as set out and agreed upon each year.
**What We're Looking For**
We're looking for a customer-focused sales professional with a passion for helping customers succeed. You'll have at least one year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment. You'll be a strong communicator with a consultative approach, able to guide conversations to uncover customer needs and offer the right solutions. You'll be a self-starter with a winning mindset, able to work in a high-intensity sales environment and meet agreed targets for subscription renewal and expansion consistently.
**Essential Qualifications:**
* Experience and Energy: At least one year of experience in Sales or one year of school administration, ideally in a fast-paced, customer-focused environment.
* Passion for Helping Customers: Genuine motivation to help customers overcome challenges and achieve their objectives.
* Consultative Approach: Helpful, problem-solving mindset and ability to guide conversations to uncover customer needs and offer the right solutions.
* Strong Communicator: Ability to explain the benefits of our solutions clearly and persuasively.
* Curious and Inquisitive: Ability to ask insightful questions to understand the challenges faced by customers and add value.
* Self-Starter and Team Player: Motivated to succeed independently but knows the importance of collaborating with the team to reach shared goals.
**Preferred Qualifications:**
* Minimum one year of success in a Customer Manager role, ideally in a K-12 EdTech (or SaaS) environment; K-12 teaching experience is a plus.
* Demonstrated ability to meet agreed targets for subscription renewal and expansion consistently.
* Familiarity with education system purchasing processes and key decision-making stakeholders.
* Knowledge of CRM tools, marketing automation software, and virtual communication platforms.
* Strong written and verbal communication skills.
* Passion for educating prospects and closing new opportunities, making an impact, building your skills, and helping customers achieve their best.
* A knack for asking great discovery questions to uncover new opportunities for arenaflex across the territory.
* Relevant college degree.
* Preferred Location: Central, Mountain, or Pacific Time Zones.
**Why arenaflex?**
* Great team: Founded by startup veterans and passionate engineers. Currently, in a scale-up stage, we're looking to expand our brand.
* A fun, diverse, transparent, and vibrant scale-up culture empowers all our people to be leaders.
* Happiest customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century.
* Great Product with huge footprint: Already used by over 44 million users in 200 countries - spread primarily by word of mouth.
* One of the world's favorite classroom tools.
* Powerful Partners: arenaflex is a premier partner of both Google and Microsoft.
* Make an Impact: Help us progress the digital transformation of K-12 education for 21st-century learning with our student-centric learning environment.
**What We Offer**
* Competitive salary and benefits package.
* Opportunity for advancement and personal fulfillment.
* Collaborative and dynamic work environment.
* Professional development and training opportunities.
* Flexible work arrangements, including remote work options.
* Recognition and rewards for outstanding performance.
**How to Apply**
If you're looking for a new challenge and the opportunity to impact the lives of millions, this is your chance! arenaflex is an equal-opportunity workplace, and we welcome applications from all qualified candidates. Please submit your application, including your resume and a cover letter, through our website.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
Apply Job!
Apply for this job