At arenaflex, we are a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**About arenaflex**
arenaflex is a company that is dedicated to making people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. Our team is passionate about providing exceptional customer service, and we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Benefits of Working with arenaflex**
As a valued member of our team, you will enjoy a range of benefits that will support your personal and professional growth. These include:
* Paid Training to help you develop your skills and knowledge
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to relax and recharge
* Employee wellness and engagement programs to support your physical and mental well-being
**Teleperformance and You**
At arenaflex, we believe that our employees are our greatest asset. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. As a Healthcare Customer Service Representative, you will be a key contributor to our team, working in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
**Responsibilities**
As a Healthcare Customer Service Representative, your responsibilities will include:
* Fielding customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless people - people who are inspired to deliver only the best in all that we do. To be successful in this role, you will need:
* Ability to work remotely in a virtual team environment
* 6 months Customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To work from home, you will need to meet the following requirements:
* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
**arenaflex is an Equal Opportunity Employer**
We are proud to be an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from all qualified candidates, regardless of their background, culture, or identity.
**Employment Type: FULL_TIME**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team as a Healthcare Customer Service Representative.
Apply Now!
Apply for this job