**Job Summary:**
Join arenaflex, a leading innovator in the entertainment and technology industry, as a Technical Specialist – Datacom Services. This exciting opportunity will allow you to work on cutting-edge projects, collaborating with a talented team to deliver exceptional results. As a key member of the Datacom Services team, you will be responsible for providing top-notch technical support, troubleshooting, and maintenance of arenaflex's complex datacom systems.
**About arenaflex:**
arenaflex is a world-renowned entertainment and technology company that has been pushing the boundaries of innovation for decades. With a rich history of creating magical experiences for audiences around the globe, arenaflex continues to evolve and adapt to the ever-changing landscape of technology and entertainment. As a Technical Specialist – Datacom Services, you will be part of a dynamic team that is shaping the future of entertainment and technology.
**Key Responsibilities:**
As a Technical Specialist – Datacom Services, you will be responsible for:
* Providing expert technical support and troubleshooting for arenaflex's datacom systems, including video servers, programming, and hardware installations.
* Collaborating with cross-functional teams, including Resort Designing Group, FAM, OSI, and WDI, to ensure seamless execution of projects.
* Conducting thorough investigations with field specialists to identify and resolve complex technical issues.
* Managing vendor relationships and overseeing the delivery of consumables and equipment.
* Coordinating with other DPEP groups and service providers to deliver efficient technical solutions.
* Overseeing the refresh and recycling programs for datacom equipment.
* Preparing and presenting metrics on uptime, usage, trends, and opportunities to stakeholders.
* Ensuring compliance with arenaflex's security policies and industry best practices.
* Collaborating with the Resort Designing Group to design and implement datacom systems that meet arenaflex's high standards.
**Essential Qualifications:**
* 3+ years of experience in the AV/Technology industry, with a strong understanding of datacom systems and technologies.
* 3+ years of experience in network engineering and management, with a focus on datacom systems.
* Strong knowledge of Microsoft Office, SAP Work environment, and Service NOW.
* Proficiency in various video and audio merchant applications, including Sonify, QSC, Crestron, IOT, Synamedia, Genetec, SevOne, Forward Organizations, Splunk, Zabbix, Infoblox, and others.
* Strong understanding of commercial video distribution, sustainment, and execution.
* Experience with investigation and reporting tools, such as Splunk and Power BI.
* Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
* Excellent written and verbal communication skills, with the ability to collaborate with cross-functional teams.
**Preferred Qualifications:**
* 3+ years of experience in the AV or technology industry, with a focus on video distribution, encoding, audio mixes, and IOT devices.
* 3+ years of experience in network engineering and management, with a focus on datacom systems.
* Experience with big data analytics and data visualization tools.
* Strong knowledge of datacom security principles and industry best practices.
* Experience with datacom system design and implementation.
**Education:**
* Bachelor's degree in Computer Science, Video Technology, Data Systems, Engineering, Mathematics, Data Analysis, or other related scientific or technical discipline.
* Or, relevant certifications or equivalent work experience.
**Licenses/Training:**
* Vendor-related certifications and training, such as QSC, Synamedia, Cisco, and others.
**Job Benefits:**
As a Technical Specialist – Datacom Services at arenaflex, you will enjoy a range of benefits, including:
* **Remote Work Flexibility:** Work from the comfort of your own home, with the flexibility to create a schedule that suits your needs.
* **Balance between Fun and Serious Activities:** Enjoy a better work-life balance, with the ability to plan your work around your personal life and responsibilities.
* **Competitive Compensation:** Receive a competitive salary, with opportunities for growth and advancement.
* **Healthcare Benefits:** Enjoy comprehensive healthcare coverage, including medical, dental, and vision benefits.
* **Retirement Plans:** Participate in a retirement savings plan, with employer matching and contributions.
* **Paid Time Off (PTO):** Enjoy a generous PTO policy, including vacation days, holidays, and sick leave.
* **Professional Development:** Take advantage of training and development opportunities, including workshops, conferences, and educational reimbursement.
* **Investment Opportunities or Value:** Participate in investment opportunities or receive value in the company, depending on the organization's policies.
* **Performance-Based Rewards:** Receive performance-based rewards or bonuses, based on individual and team performance.
* **Remote Work Equipment:** Receive the necessary equipment and tools to work effectively from home, including a computer, internet connection, and ergonomic furniture.
* **Flexible Hours:** Enjoy flexible working hours, with the ability to set your own schedule reasonably.
* **Employee Assistance Programs (EAPs):** Access confidential counseling and support services, including employee assistance programs.
* **Employee Discounts:** Enjoy discounts on arenaflex products and services, as well as other employee benefits.
* **Wellness Programs:** Participate in wellness programs, including fitness classes, health challenges, and wellness initiatives.
* **Remote Team Building:** Engage in virtual team-building activities and events, to stay connected with colleagues and build relationships.
**How to Apply:**
If you are a motivated and experienced technical professional looking for a challenging and rewarding opportunity, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
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