At arenaflex, we're on a mission to revolutionize the way we interact with customers, and we're looking for a talented Sr. Manager of Forecasting to join our team. As a leader in the field of customer experience, arenaflex is dedicated to creating innovative solutions that improve the lives of shoppers and sellers around the world. We're passionate about fostering a culture of collaboration, creativity, and continuous learning, and we're excited to welcome a new team member who shares our vision.
**About arenaflex**
arenaflex is a world-class e-commerce platform that's committed to giving customers more of what they want – low prices, vast selection, and convenience. Our evolution from a simple web site to a global e-commerce partner has been driven by a spirit of innovation that's at the heart of our company's DNA. We're proud to be a place where the world's brightest technology minds come to research and develop technology that improves the lives of shoppers and sellers around the world.
**Job Summary**
As our Sr. Manager of Forecasting, you'll play a critical role in creating and delivering contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our Customer Service (CS) network. You'll lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery. This is a high-impact role that will require you to think strategically, lead effectively, and drive results in a dynamic and fast-paced environment.
**Key Responsibilities**
* Create and deliver contact forecasts that will help us generate a cost-effective and comprehensive global capacity planning solution for our CS network
* Lead a team of analysts and managers spread across multiple countries, and will be responsible for their performance in ensuring low error contact forecasts to ensure service level delivery
* Develop and implement forecasting techniques across multiple Amazon markets
* Collaborate with senior CS leadership to keep them updated on the drivers for forecast variance and participate in strategic long-term planning initiatives
* Manage team performance, including hiring, development, and performance management
* Develop and maintain strong relationships with cross-functional teams, including sales, marketing, and product development
* Analyze data to identify trends and opportunities for improvement, and develop recommendations for process improvements
* Develop and maintain a deep understanding of our business, including our customers, products, and services
* Stay up-to-date with industry trends and best practices in forecasting and capacity planning
**Essential Qualifications**
* Bachelor's degree in Business, Mathematics, Operations Research, Engineering, or a related field
* 10+ years of experience in forecasting/planning, with a strong background in analytical and problem-solving skills
* Experience managing a team of analytic professionals, including hiring, development, and performance management
* Experience with SQL, statistical analysis, and data visualization tools
* Excellent communication skills to share findings in an understandable and actionable manner
* Ability to lead successfully in a dynamic, fast-paced environment
* Ability to manage team to meet tight deadlines and prioritize workloads
**Preferred Qualifications**
* MBA or Master's degree in Mathematics, Statistics, Computer Science, Engineering, or other business/analytical disciplines, with 10+ years of related work experience
* Experience in forecasting, time-series, and multivariate regression
* Combination of technical skills and business savvy to interface with all levels and disciplines across the organization
* Proven track record of dealing well with ambiguity, prioritizing needs, and delivering results in a dynamic environment
* Experience using AWS technologies such as Redshift, S3, etc.
* Excellent interpersonal, written, and oral communication skills
* Natural curiosity and desire to learn
**Skills and Competencies**
* Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop recommendations for process improvements
* Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams and stakeholders
* Strong leadership and management skills, with the ability to lead and develop a team of analysts and managers
* Ability to think strategically and drive results in a dynamic and fast-paced environment
* Strong business acumen, with a deep understanding of our business, including our customers, products, and services
* Ability to stay up-to-date with industry trends and best practices in forecasting and capacity planning
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Sr. Manager of Forecasting, you'll have the opportunity to work with a talented team of professionals who are passionate about customer experience and innovation. You'll also have access to a range of training and development programs, including:
* Regular training and development sessions to help you stay up-to-date with industry trends and best practices
* Opportunities to work on high-impact projects and initiatives that will help you develop your skills and expertise
* Access to a range of tools and technologies, including AWS technologies such as Redshift and S3
* A collaborative and supportive work environment that encourages creativity, innovation, and continuous learning
**Work Environment and Company Culture**
At arenaflex, we're proud to have a culture that's built on collaboration, creativity, and continuous learning. We're a place where you can come to work with a talented team of professionals who are passionate about customer experience and innovation. We're committed to creating a work environment that's inclusive, diverse, and supportive, and we're proud to have a range of programs and initiatives in place to help our employees grow and develop their careers.
**Compensation, Perks, and Benefits**
As a Sr. Manager of Forecasting at arenaflex, you'll be eligible for a range of compensation, perks, and benefits, including:
* Competitive salary and bonus structure
* Comprehensive health and wellness benefits, including medical, dental, and vision coverage
* 401(k) matching program and other retirement savings options
* Flexible work arrangements, including remote work options and flexible hours
* Access to a range of employee discounts and perks, including discounts on arenaflex products and services
* Opportunities to participate in our employee stock purchase plan
**How to Apply**
If you're a talented and motivated professional who is passionate about customer experience and innovation, we'd love to hear from you. To apply for this role, please submit your resume and a cover letter that outlines your qualifications and experience. We can't wait to hear from you!
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