**Job Summary:**
Are you a seasoned retail professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Social Media Customer Support Manager to join our team of innovative thinkers and dedicated professionals. As a key member of our customer experience team, you will be responsible for leading the enrollment, training, and development of a unique store team that will help arenaflex accelerate the world's transition to sustainable energy. If you're a self-motivated business visionary with outstanding leadership skills, a keen eye for detail, and a passion for driving sales growth, we want to hear from you!
**About arenaflex:**
arenaflex was founded in 2003 by Martin Eberhard and Marc Tarpenning, with a mission to revolutionize the automotive industry through the development of electric vehicles. In 2004, Elon Musk became the company's largest shareholder, and since then, arenaflex has become a leader in the electric vehicle market, known for its innovative products and commitment to sustainability. Today, arenaflex is a global company with a presence in over 50 countries, and we're proud to be a part of the transition to a more sustainable future.
**Job Responsibilities:**
As a Full Stack Social Media Customer Support Manager at arenaflex, you will be responsible for:
* **Business Strategy:** Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
* **Customer Excellence:** Ensure all team members deliver a top-level customer experience, proactively addressing and resolving any concerns related to vehicle quality and readiness
* **Team Development:** Recruit, train, and develop a high-performing team, maintaining brief position satisfaction, providing continuous performance feedback, and ensuring adherence to arenaflex's policies and procedures
* **Brand Standards:** Maintain brand principles through office maintenance, display area presentation, and cost control, while ensuring consistency with arenaflex's dress code and grooming standards
**What You'll Bring:**
* **Qualifications:** Bachelor's degree or 2+ years of relevant experience in a proven track record of meeting or exceeding sales targets
* **Leadership Skills:** Self-motivated business visionary with outstanding leadership skills, exceptional attention to detail, and the ability to focus on multiple tasks while meeting business-critical deadlines
* **Communication Skills:** Excellent written and verbal communication skills with a dedicated and moral approach to sales and sales tasks
* **Collaboration Skills:** Ability to develop strong relationships and work as a well-respected, trusted partner
* **Flexibility:** Ability to work nights and weekends in a retail environment, ability to move depending on the situation
* **Licensure:** Valid driver's license in the state of work and ability to obtain required state licensing, where applicable
* **Sales Permit:** This role requires an Engine Vehicle Salesman Permit issued by the Virginia State Department of Motor Vehicles. Without the sales rep permit, you cannot participate in sales activities
**Pay and Benefits:**
As a full-time employee of arenaflex, you will be eligible for the following benefits at day one of hire:
* **Health Insurance:** Aetna PPO and HSA plans, 2 clinical plan options with $0 premium deduction
* **Family Benefits:** Family-building, fertility, adoption, and surrogacy benefits
* **Dental and Vision Plans:** Both options with $0 premium deduction
* **Health Savings Account (HSA):** Organization-paid HSA contribution when signed up for the High Deductible Aetna clinical plan with HSA
* **Medical and Dependent Care FSA:** Healthcare and Dependent Care Flexible Spending Accounts (FSA)
* **LGBTQ+ Care Services:** LGBTQ+ care attendant services
* **401(k) and Stock Plans:** 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
* **Life and Disability Insurance:** Organization-paid Basic Life, AD&D, short-term and long-term disability insurance
* **Employee Assistance Program:** Employee Assistance Program
* **Paid Time Off:** Paid holidays, sick leave, and vacation time
* **Childcare and Parenting Support:** Back-up childcare and parenting support resources
* **Intentional Benefits:** Basic illness, hospital reimbursement, accident protection, theft, and legal services, and pet protection
* **Weight Loss and Tobacco Cessation Programs:** Weight loss and tobacco cessation programs
* **Tesla Infants Program:** Tesla Infants program
**Work Environment and Culture:**
arenaflex is an Equal Opportunity Employer committed to diversity in the workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other protected characteristic. arenaflex is also dedicated to providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation, please let your recruiter know.
**How to Apply:**
If you're a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application, along with your resume and a cover letter. We can't wait to hear from you!
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