**Job Description**
**Introduction**
Welcome to arenaflex, a global leader in entertainment services with a mission to provide unparalleled experiences to our members worldwide. With over 278 million paid memberships across 190 countries, we're constantly pushing the boundaries of innovation to deliver the best possible entertainment experience. As a key player in our Product and Customer Service organization, we're seeking an experienced Full Stack Product Manager to lead the development of our member management platform, ensuring seamless interactions between our members and their favorite shows, movies, and games.
**The Role**
As a Product Manager on our Customer Service team, you'll be responsible for driving innovation and delivering exceptional customer experiences through our member management platform. You'll partner with cross-functional teams, including design, engineering, operations, insights, and analytics, to create and execute a long-term strategy and prioritized roadmap that meets the evolving needs of our members and support agents. Your passion for customer-centric product development, combined with your ability to wear multiple hats, will make you an invaluable asset to our team.
**Responsibilities**
* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
* Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks, and communicate a roadmap that aligns with arenaflex's vision.
* Partner with each CS functional team to understand their vision and challenges, delivering the best possible solutions together.
* Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
* Understand differences in support expectations across various regions and tailor the experience accordingly, taking into account nuanced differences among arenaflex's services, such as Streaming, Games, Live Experiences, and Ads.
* Expand product management responsibility to other tools as business needs present.
* Embody the unique arenaflex culture, which values innovation, collaboration, and customer-centricity.
**What We're Looking For**
* 5+ years of experience in product management for consumer or internal-facing products is a must.
* A deep understanding of Customer Service business and contact center business is a must.
* Prior experience working with member management products, whether third-party or in-house build, is a must.
* Quick learner and the ability to work in a fast-paced global environment.
* Exceptional multitasking abilities, with the capacity to thrive in high-pressure environments and effectively manage multiple priorities.
* Outstanding written and verbal communication skills, with the ability to build trust and create collaborative partnerships cross-functionally.
* Organizational leadership and influence without authority.
* Ability to make tough but informed decisions with both data and judgment.
* Ability to inspire, motivate, and lead designers and engineers.
* Demonstrated record of executing projects that measurably improved customer and agent experiences.
* Deep focus on delivering a great customer and agent experience.
* Experience working on global products and enterprise platforms is also beneficial.
**Compensation and Benefits**
* Our compensation structure consists solely of an annual salary, with no bonuses. You choose each year how much of your compensation you want in salary versus stock options.
* The range for this role is $160,000 - $390,000.
* arenaflex provides comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
* We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off.
**Work Environment and Culture**
* arenaflex is a unique culture and environment that values innovation, collaboration, and customer-centricity.
* We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.
* We approach diversity and inclusion seriously and thoughtfully, and do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and driving innovation in the entertainment industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and join our team of talented professionals who are shaping the future of entertainment.
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