At arenaflex, we're revolutionizing the way people consume entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customer and agent experience.
**About arenaflex**
arenaflex is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our members enjoy a wide variety of TV series, films, and games across multiple genres and languages. We're committed to providing an exceptional customer experience, and our Customer Service team is dedicated to ensuring that our members receive the help they need, whenever and wherever they need it.
**The Role**
We're seeking an experienced Product Manager to lead and manage innovation in our member management platform. As a Product Manager, you'll be responsible for shaping the future of our platform, working closely with cross-functional teams to deliver a best-in-class enterprise platform experience. You'll partner with design, engineering, operations, insights, and analytics teams to create and execute a long-term strategy and prioritized roadmap.
**Responsibilities**
* Provide product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
* Help define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
* Partner with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
* Manage the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
* Understand differences in support expectations in different regions around the world and tailor the experience accordingly.
* Expand product management responsibility to other tools as business needs present.
* Embody the unique arenaflex culture.
**What We're Looking For**
* 5+ years of experience in product management for consumer or internal-facing products.
* A deep understanding of Customer Service business and contact center business.
* Prior experience working with member management products, whether third-party or in-house build.
* Quick learner and the ability to work in a fast-paced global environment.
* Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
* Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally.
* Organizational leadership and influence without authority.
* Ability to make tough but informed decisions with both data and judgment.
* Ability to inspire, motivate, and lead designers and engineers.
* Demonstrated record of executing projects that measurably improved customer and agent experiences.
* Deep focus on delivering a great customer and agent experience.
* Experience working on global products and enterprise platforms is also beneficial.
**Compensation and Benefits**
* Our compensation structure consists solely of an annual salary; we do not have bonuses.
* You choose each year how much of your compensation you want in salary versus stock options.
* To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range.
* The range for this role is $160,000 - $390,000.
* Comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits.
* Paid leave of absence programs.
* Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
* Full-time salaried employees are immediately entitled to flexible time off.
**Work Environment and Culture**
* arenaflex is a unique culture and environment.
* We're an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams.
* We approach diversity and inclusion seriously and thoughtfully.
* We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a proven track record of success in product management, we encourage you to apply for this exciting opportunity. Please submit your application through our website.
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