**Job Summary:**
arenaflex is seeking an experienced and highly skilled Pharmacy Customer Service Associate to join our team in a remote data entry position. As a key member of our team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are proficient in data entry, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading healthcare company that is dedicated to providing high-quality products and services to our customers. We are committed to delivering exceptional customer experiences and are seeking talented individuals who share our vision. Our company culture is built on the values of respect, integrity, and teamwork, and we are proud to offer a dynamic and supportive work environment.
**Key Responsibilities:**
* Provides exceptional customer service to clients and patients, responding to their inquiries and resolving any issues in a timely and professional manner
* Registers transactions on assigned sales register, collects cash, and disburses change as required; processes voids, returns, delays, discounts, and trades as necessary
* Maintains accurate records, including patient and medication data, and ensures that all information is up-to-date and secure
* Performs tasks as assigned by the Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, filling prescriptions, and checking for potential interactions
* Reports any medication errors to the pharmacist on duty and adheres to arenaflex's policies and procedures regarding medication errors and the Quality Improvement Program
* Handles calls that do not require individual attention from the pharmacist, including those to doctors
* Processes (revises and resubmits) manual claims for external program prescription services in a timely and efficient manner, and performs other administrative tasks as assigned by the Pharmacy Director
* Assists and supports the Pharmacy Division on stock management activities, including ordering, unloading, checking, and storing shipments of medications
* Maintains knowledge of arenaflex's resource security methods and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors, or damaged products, including Rx medications
* Ensures compliance with state and local regulations regarding controlled substances (e.g., cocktails and tobacco products)
* Builds and maintains displays, including promotional, seasonal, and special designs, and completes resets and corrections as assigned
* Assists with the division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on base shelves)
* Has working knowledge of store systems and store equipment
* Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items
* Takes on web pick-up responsibilities (screens orders in Picture Care, handles requests (pick items), and delivers requests to customers as they arrive at the store)
* Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store environment and appearance
* Adheres to all arenaflex policies and procedures; maintains respectful relationships with colleagues
* Completes special tasks and other assignments as assigned
**Essential Qualifications:**
* Bachelor's degree
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in data entry and computer skills
* Knowledge of pharmacy systems and equipment
* Ability to maintain accurate records and ensure data security
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong customer service skills and a passion for delivering exceptional customer experiences
**Preferred Qualifications:**
* 6 months of experience in a retail environment
* Previous work experience with arenaflex
* Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
* Proficiency in store stock control
* PTCB certification
**Skills and Competencies:**
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Proficiency in data entry and computer skills
* Knowledge of pharmacy systems and equipment
* Ability to maintain accurate records and ensure data security
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong customer service skills and a passion for delivering exceptional customer experiences
**Career Growth Opportunities and Learning Benefits:**
* arenaflex offers a dynamic and supportive work environment that encourages professional growth and development
* Opportunities for career advancement and professional development
* Access to training and development programs to enhance skills and knowledge
* Collaborative and inclusive team environment that fosters open communication and feedback
**Work Environment and Company Culture:**
* arenaflex is committed to providing a safe and healthy work environment for all employees
* Collaborative and inclusive team environment that fosters open communication and feedback
* Opportunities for professional growth and development
* Access to training and development programs to enhance skills and knowledge
* Flexible work arrangements to support work-life balance
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $25/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
* Access to training and development programs to enhance skills and knowledge
**Conclusion:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. arenaflex offers a dynamic and supportive work environment that encourages professional growth and development, and we are committed to providing a safe and healthy work environment for all employees. Apply now to join our team and take the first step towards a rewarding and challenging career with arenaflex.
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