At arenaflex, we're a forward-thinking organization that's revolutionizing the way we approach data insights and analytics. As a key member of our Consumer Insight, Measurement & Analytics (CIMA) team, you'll play a vital role in driving business outcomes and guest satisfaction through actionable statistics analytics, integration, and insights. We're seeking an exceptional Performance Analyst to join our Digital and Travel Operations Analytics (DTOA) crew, where you'll leverage your analytical expertise to optimize our virtual and contact channels.
**About arenaflex**
arenaflex is a global leader in entertainment, media, and consumer products. Our Consumer Insight, Measurement & Analytics (CIMA) team is a middle-of-excellence approach to improvement and decision-making through actionable statistics analytics, integration, and insights. We're committed to delivering exceptional guest experiences and driving business outcomes through data-driven insights.
**Job Summary**
As a Performance Analyst, you'll provide dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You'll work closely with our team to analyze, optimize, and forecast our virtual and contact channels to drive guest satisfaction and business outcomes. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.
**Key Responsibilities**
* Conduct forecasting, advert hoc modeling, and deep-dive evaluation to inform business decisions
* Monitor agent performance, proactively identify areas that require further research, and personal analyses from start to finish
* Build shows and visualizations to inform compelling stories with data
* Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
* Create, maintain, audit, and continuously optimize reports and documents used to manage various programs
* Execute programs critical to the business operation under strict timelines
**Measurement and Analytics**
* Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
* Monitor data quality and document accuracy; improve if needed
* Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
* Apply progressive analytic techniques to test hypotheses and extract actionable insights
* Stay up-to-date with today's data technology trends and share knowledge and best practices with team members
**We're Looking for Someone with**
* Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
* Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
* Proactive interest in understanding the "Why" behind performance, decisions, etc.
* Strong attention to detail and ability to follow through on tasks and complete projects on time
* Effective communication skills (verbal, written, and visual)
* Desire to excel in a fast-paced, complex, and ambiguous business environment
* Experience with SQL and R or Python
**Nice-to-Haves**
* Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
* Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
* Excellent SQL skills and fluency in R or Python
* Ability to quickly adapt and learn new tools and skills
* Ability to maintain and develop relationships with partners/clients/team members
* Graduate degree and/or 4+ years of relevant experience in analytics or data science
**What We Offer**
* Competitive salary range: $25-40/hour
* Opportunity to work with a global leader in entertainment, media, and consumer products
* Collaborative and dynamic work environment
* Professional development and growth opportunities
* Comprehensive benefits package, including health insurance, retirement plan, and paid time off
* Flexible work arrangements, including remote work options
**How to Apply**
If you're a motivated and analytical individual with a passion for data insights and analytics, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.**
Apply for this job