At arenaflex, we're not just an insurance agency – we're a family of related businesses that's been growing and thriving for over a decade. With a team spread across the country, we write policies in over 40 states and have doubled our team in the past 18 months. Our people are at the heart of everything we do, and we're committed to providing them with the tools, support, and opportunities they need to succeed.
We believe that happy employees lead to happy customers, which is why we prioritize our people's wellbeing and make sure everyone has the resources they need to excel. Our culture reflects our values of excellence, respect, innovation, and open communication, and we want every employee to feel empowered to speak up and shine.
As a Customer Service Representative at arenaflex, you'll be working in a fast-paced inbound call center environment where performance is rewarded. You'll be helping customers every day by ensuring their insurance needs are met, and they maintain their insurance policy with the coverage they require at a reasonable price.
**About the Role:**
In this unique full-time opportunity, you'll be responsible for assisting our customers who have been placed with one of our partnered insurance companies. You'll be working with multiple programs and systems simultaneously to resolve customer needs quickly and efficiently. Your duties will include:
* Answering inbound calls from existing customers in a fast-paced call center-like environment, using multiple programs and systems to resolve their needs quickly and efficiently.
* Developing and maintaining a broad knowledge of insurance requirements and carrier guidelines across dozens of states and many carriers.
* Answering questions related to coverages, billing, and policy history.
* Using a proactive approach to identify and assess customers' needs and offer our services to ensure each customer is placed best for their needs. You'll create opportunities for our in-house consultants to upsell, x-sale, re-shop, and rewrite policies.
* Resolving customer issues, processing payments, answering questions, and processing endorsements.
* Maintaining an in-depth understanding of the software, products, and processes used by the organization.
* Maintaining high call quality (QA) score, process adherence, and productivity metrics.
* Performing all other duties as assigned.
**Requirements:**
* Resident state P&C license required
* Strong attention to detail/accuracy when collecting and entering data
* Strong organizational and time management skills
* Excellent verbal and written communication skills
* Two plus years of customer service experience in the non-standard market in a multi-insurance carrier/rater environment preferred
* Experience working in a high-volume and fast-paced call center environment
* Ability to multi-task using multiple screens, navigating several carrier platforms and systems simultaneously
* Strong reliable internet connection
* Proactive in one's own development; welcomes coaching as an opportunity to improve
* High energy and enjoys working in a combined team/goal-oriented environment
* Experience with named non-owner policies, understanding SR-22, and FR-44 state filings is a plus
* Bilingual (English/Spanish), highly desired
**What You Can Expect from arenaflex:**
* We'll set you up for success with a paid training period either on-site or from home
* Starting salary range is $41,600.00-$43,680.00, DOE + monthly incentive, target of $500 per month + 401(k) + benefits
* An investment in our employees' professional development and growth
* On-going professional training following on-site training, for updates to operations and procedures via our online learning system called Litmos
* The ability to work remotely without the need for you to relocate
* A comprehensive and highly competitive benefits package, including:
+ Dental Insurance
+ Health Insurance
+ Vision Insurance
+ 401(k)
+ Paid Holidays
+ Paid Time Off
+ Ongoing Professional Training online via Litmos
+ And more
**Why arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. We believe that every employee has the ability to improve our business, and we want everyone to feel valued and heard. Our culture is built on the principles of excellence, respect, innovation, and open communication, and we're always looking for talented individuals who share our values.
If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop in your career, we'd love to hear from you. Apply now to join our team and become a part of the arenaflex family!
**Equal Employment Opportunity:**
It is and will continue to be the policy of arenaflex to practice a program of equal employment opportunity designed to assure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without unlawful regard to race, religion, color, veteran status, national origin, disability, age, gender identity, sexual orientation, sex, or genetic information.
**Apply Now:**
Ready to take the next step in your career? Apply now to become a part of the arenaflex team!
Apply for this job