Are you a seasoned marketing professional with a passion for creating exceptional customer experiences? Do you have a knack for translating high-level strategies into detailed, actionable plans? If so, we invite you to join arenaflex, a pioneering medical device company dedicated to simplifying life for people with diabetes and other conditions through its innovative Omnipod product platform.
As a key member of our expanding team, you will play a pivotal role in shaping the customer experience for new product launches. Your expertise in customer journey mapping, ecosystem mapping, and cross-functional coordination will help us deliver seamless and intuitive experiences that meet the evolving needs of our customers.
**About arenaflex**
arenaflex is a leading medical device company that has been improving the lives of hundreds of thousands of patients over the past two decades. Our Omnipod product platform has revolutionized the way people with diabetes manage their condition, providing a unique alternative to traditional insulin delivery methods. With our latest innovation, the Omnipod 5 Automated Insulin Delivery System, we are breaking down the barriers to insulin pump therapy, empowering people to take control of their health and live life to the fullest.
**Our Mission**
At arenaflex, we are committed to creating a world where people with diabetes and other conditions can live healthier, more fulfilling lives. We believe that innovative technology has the power to transform lives, and we are dedicated to harnessing that power to make a meaningful difference in the lives of our customers.
**Job Overview**
We are seeking an experienced Full Stack E2E Customer Journey, Sr Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.
**Responsibilities**
* Customer Journey Mapping: Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches.
* Ecosystem Mapping: Identify updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership.
* Collaboration: Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps.
* Cross-Functional Coordination: Consolidate input from various teams to provide a holistic view of the customer journey.
* Strategic Planning: Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction.
* Documentation: Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey.
* Continuous Improvement: Monitor and update customer journey maps to reflect changes in strategy and customer feedback.
**Qualifications**
* Experience: Proven a minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers.
* Skills: Strong analytical skills, excellent communication, and the ability to work collaboratively across teams.
* Knowledge: Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs).
* Education: Bachelor's degree in marketing, business, or a related field; advanced degree preferred.
**Key Competencies**
* Strategic Thinking: Ability to translate high-level strategies into detailed, actionable plans.
* Collaboration: Strong interpersonal skills to work effectively with cross-functional teams.
* Attention to Detail: Meticulous in documenting and updating customer journey maps.
* Adaptability: Ability to manage multiple projects and adapt to changing strategies and priorities.
**Why Join Us**
* Impact: Play a crucial role in shaping the customer experience for new product launches.
* Growth: Opportunities for professional development and career advancement.
* Culture: Be part of a dynamic and innovative team committed to excellence.
**Additional Information**
* The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.
* Travel is estimated at 5-10% but will flex depending on business needs.
**Compensation and Benefits**
* The US base salary range for this full-time position is $141,300.00 - $212,250.00.
* Our salary ranges are determined by role, level, and location.
* The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US.
* Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
* Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process.
* Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
**Diversity and Inclusion**
At arenaflex, we are committed to creating a workplace that is inclusive, diverse, and equitable. We believe that our differences are our greatest strength, and we strive to create an environment where everyone feels valued, respected, and empowered to succeed.
**How to Apply**
If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Please submit your application through our website, including your resume, cover letter, and any relevant work samples.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and equitable, and we strive to create an environment where everyone feels valued, respected, and empowered to succeed.
**Know Your Rights**
arenaflex is committed to providing equal employment opportunities to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you have a disability and require accommodation during the application process, please contact us at [insert contact information].
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