**Join arenaflex, a leading innovative medical device company, in shaping the future of customer experience and revolutionizing the lives of people with diabetes and other conditions.**
**About arenaflex:**
arenaflex is a pioneering medical device company dedicated to simplifying life for people with diabetes and other conditions through its cutting-edge Omnipod product platform. Founded in 2000 with a mission to improve the lives of people with diabetes, arenaflex has grown into a global organization with a presence in 24 countries worldwide. Our innovative technology has improved the lives of hundreds of thousands of patients, and we continue to push the boundaries of what is possible in the field of medical devices.
**Our Culture:**
At arenaflex, we believe in creating a workplace that is dynamic, innovative, and committed to excellence. We are a team of passionate individuals who share a common goal of making a difference in the lives of our customers. Our culture is built on shared values of simplicity, freedom, and healthier lives, and we strive to exceed customer expectations in everything we do.
**Job Overview:**
We are seeking a highly skilled and strategic E2E Customer Journey, Sr Product Marketing Manager to join our team. This role is pivotal in creating comprehensive customer journey maps that will inform our go-to-market strategy for new product launches. The ideal candidate will work closely with Franchise Product Marketing Managers (PMMs) to translate overall strategies into detailed customer journey maps, ensuring that every customer interaction is optimized to meet their needs.
**Responsibilities:**
* **Customer Journey Mapping:** Develop and maintain detailed customer journey maps that reflect the go-to-market strategy for new product launches.
* **Ecosystem Mapping:** Identify updates on the E2E internal flows from customer journey perspective for each upcoming product launch or partnership.
* **Collaboration:** Partner with Franchise PMMs to translate overall strategies into actionable customer journey maps.
* **Cross-Functional Coordination:** Consolidate input from various teams to provide a holistic view of the customer journey.
* **Strategic Planning:** Guide teams to define implications in different Agile Release Trains (ARTs), considering customer needs at each interaction.
* **Documentation:** Document different versions of the customer journey as strategies evolve, ensuring alignment with the future state customer journey.
* **Continuous Improvement:** Monitor and update customer journey maps to reflect changes in strategy and customer feedback.
**Qualifications:**
* **Experience:** Proven a minimum of 5-8 years of total experience, with 3+ years of experience defining customer journeys and their associated business process and technology enablers.
* **Skills:** Strong analytical skills, excellent communication, and the ability to work collaboratively across teams.
* **Knowledge:** Familiarity with Agile methodologies and experience working with Agile Release Trains (ARTs).
* **Education:** Bachelor’s degree in marketing, business, or a related field; advanced degree preferred.
**Key Competencies:**
* **Strategic Thinking:** Ability to translate high-level strategies into detailed, actionable plans.
* **Collaboration:** Strong interpersonal skills to work effectively with cross-functional teams.
* **Attention to Detail:** Meticulous in documenting and updating customer journey maps.
* **Adaptability:** Ability to manage multiple projects and adapt to changing strategies and priorities.
**Why Join Us:**
* **Impact:** Play a crucial role in shaping the customer experience for new product launches.
* **Growth:** Opportunities for professional development and career advancement.
* **Culture:** Be part of a dynamic and innovative team committed to excellence.
**Additional Information:**
* The position can be remote, hybrid or in-person at our Acton, MA Headquarters. The preferred location is near San Diego, CA or Acton, MA.
* Travel is estimated at 5-10% but will flex depending on business needs.
**Compensation and Benefits:**
* The US base salary range for this full-time position is $141,300.00 - $212,250.00.
* Our salary ranges are determined by role, level, and location.
* The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the primary work location in the US.
* Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
* Your Talent Acquisition Specialist can share more about the specific salary range for your preferred location during the hiring process.
* Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.
**Equal Employment Opportunity:**
At arenaflex, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
**How to Apply:**
If you are passionate about creating exceptional customer experiences and have the skills to translate strategy into actionable plans, we would love to hear from you! Apply now to join our team and be part of shaping the future of customer experience at arenaflex.
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