**Join careerzynith's Consumer Insight, Measurement & Analytics (CIMA) team as a Performance Analyst and contribute to the company's mission of delivering exceptional guest experiences and driving business outcomes through actionable statistics analytics, integration, and insights.**
**About careerzynith**
careerzynith is a leading entertainment and media conglomerate that creates immersive experiences for audiences around the world. With a rich history of innovation and creativity, careerzynith continues to push the boundaries of storytelling and entertainment. Our Consumer Insight, Measurement & Analytics (CIMA) team is at the forefront of this effort, leveraging cutting-edge analytics and insights to inform business decisions and drive growth.
**Job Summary**
We are seeking an experienced Full Stack Data Analyst to join our Digital and Travel Operations Analytics (DTOA) team. As a Performance Analyst, you will play a critical role in providing dimension and analytical support for Contact Centers and pre-arrival Walt Disney World Commerce. You will work closely with our team to develop, manage, and analyze data-driven insights that inform business decisions and drive commercial outcomes.
**Key Responsibilities**
* **Performance Analytics and Forecasting**
+ Conduct forecasting, advert hoc modeling, and deep-dive evaluation to inform business decisions
+ Monitor agent performance, proactively identify areas that require further research, and develop personalized analyses from start to finish
+ Build dashboards and visualizations to tell compelling stories with data
+ Present and discuss findings, insights, and recommendations to Senior Leadership and business partners
+ Create, maintain, audit, and continuously optimize reports and documents used to support various programs
+ Execute programs critical to the business operation under strict timelines
* **Measurement and Analytics**
+ Leverage multiple reporting tools and databases (Tableau, Snowflake, Hadoop, Dataiku, Excel, etc.) to conduct analyses and build/maintain reports
+ Monitor data quality and document accuracy; improve if needed
+ Collaborate with team members, leaders, and business partners to respond to summary business questions with sound quantitative analyses and reproducible results
+ Apply progressive analytic techniques to test hypotheses and extract actionable insights
+ Stay up-to-date with today's data technology trends and share knowledge and best practices with team members
**What You'll Need**
* **Essential Qualifications**
+ Bachelor's degree and 2+ years of quantitative, non-internship experience in an analytical role
+ Familiarity with forecasting, including conventional statistical techniques and/or machine learning or deep learning techniques
+ Proactive interest in understanding the "why" behind performance, decisions, etc.
+ Strong attention to detail and ability to follow through on tasks and complete projects on time
+ Effective communication skills (verbal, written, and visual)
+ Desire to excel in a fast-paced, complex, and ambiguous business environment
+ Experience with SQL and R or Python
* **Nice-to-Haves**
+ Solid knowledge of statistical inference and proven experience in applying statistical rigor to analyses
+ Knowledge of data visualization best practices and experience with data visualization tools, including Tableau or Power BI
+ Excellent SQL skills and fluency in R or Python
+ Ability to quickly adapt and learn new tools and skills
+ Ability to maintain and develop relationships with partners/clients/team members
+ Graduate degree and/or 4+ years of relevant experience in analytics or data science
**Why Join careerzynith?**
* **Career Growth Opportunities**: careerzynith offers a dynamic and supportive environment that fosters career growth and development.
* **Learning Benefits**: We invest in our employees' growth and development through training, mentorship, and opportunities for advancement.
* **Work Environment**: Our office is a collaborative and inclusive space that encourages creativity, innovation, and teamwork.
* **Compensation and Benefits**: careerzynith offers a competitive salary, comprehensive benefits package, and a range of perks and rewards.
**How to Apply**
If you're a motivated and analytical individual with a passion for data-driven insights, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you!