At careerzynith, we're revolutionizing the way people write and communicate. Our vision is to make great writing accessible to everyone, and we're looking for a talented and experienced Full Stack Customer Success Manager to join our team. As a key member of our Customer Success organization, you'll play a critical role in helping our customers succeed with our product, driving adoption, and expanding our customer base.
**About careerzynith**
careerzynith is a cutting-edge technology company that's changing the face of content creation. Our innovative platform empowers users to produce high-quality content quickly and efficiently, making it an essential tool for businesses and individuals alike. With a strong focus on customer satisfaction and a commitment to excellence, we're building a world-class Customer Success organization that's dedicated to helping our customers achieve their goals.
**Your Responsibilities**
As a Full Stack Customer Success Manager at careerzynith, you'll be responsible for:
* Owning the customer onboarding process, training, and ongoing nurture programs for your book of business
* Driving adoption, value, and retention as your primary measures of success
* Acting as the advisor for customers, creating, owning, and driving their overall success plan
* Developing expertise as an advisor of best practices in leveraging AI to scale across an enterprise organization
* Running product workshops, leading webinars, and roundtable discussions with customers to showcase use-cases for generative AI and drive adoption
* Analyzing adoption data and usage patterns to gather insights and form opinions on new playbooks to tackle identified areas of opportunity for increasing customer value
* Being accountable to Gross Dollar Retention Rate targets for your customers
* Working collaboratively with Sales to introduce opportunities for revenue growth, cross-sell, and upsell
* Collecting and sharing insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
**Is This You?**
We're looking for a seasoned Customer Success professional with:
* 3+ years of experience in a CSM role in B2B SaaS
* Experience managing a high-volume book of business and building programs to support customers at scale
* Demonstrated proficiency in building playbooks and automation in CS tools
* Experience carrying and regularly exceeding a GRR and NRR target
* Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
* Ability to prioritize, multi-task, and perform effectively under pressure
* Ability to analyze information, make connections, and demonstrate deep-level thinking
* Ability to collaborate with teams of all sizes while also being able to work independently as a self-starter
* Excellent relationship-building skills; ability to grow and nurture relationships with internal stakeholders
And:
* Proactive communication skills, both sync and async
* Intrinsically motivated: you set the highest possible bar for what you build, write, ship
* Incredibly curious and an active listener
* A great presenter
* A genuine leader
* A connection to our mission of Great writing for everyone
* A natural affinity to our values of Connect, Challenge, Own
**Benefits & Perks**
As a Full Stack Customer Success Manager at careerzynith, you'll enjoy:
* Generous PTO, plus company holidays
* Medical, dental, and vision coverage for you and your family
* Paid parental leave for all parents (12 weeks)
* Fertility and family planning support
* Early-detection cancer testing through Galleri
* Flexible spending account and dependent FSA options
* Health savings account for eligible plans with company contribution
* Annual work-life stipends for home office setup, cell phone, internet, wellness, and learning and development
* Company-wide off-sites and team off-sites
* Competitive compensation, company stock options, and 401k
**Why Join careerzynith?**
At careerzynith, we're passionate about creating a workplace that's inclusive, supportive, and empowering. We believe in the importance of diversity, equity, and inclusion, and we're committed to building a team that reflects the diversity of our customers and the communities we serve. We offer a dynamic and fast-paced work environment that's perfect for professionals who are looking for a challenge and want to make a meaningful impact.
**How to Apply**
If you're a seasoned Customer Success professional who's passionate about helping customers succeed, we want to hear from you! Please submit your application, including your resume and a cover letter, through our application page. We can't wait to learn more about you and explore how you can join our team at careerzynith.