At arenaflex, we're revolutionizing the way businesses innovate and expand in the cloud. Our team of experts empowers every customer to grow by providing tailored service, unmatched technology, and support. We dive deep to understand each customer's unique challenges and craft innovative solutions that accelerate their success. Join us and help us grow as we continue to build the world's most adopted cloud.
**About arenaflex**
arenaflex is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating, which is why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Our inclusive team culture empowers us to be proud of our differences, and our employee-led affinity groups foster a culture of inclusion that inspires us to never stop embracing our uniqueness.
**About the Role**
We're seeking an Experienced Full Stack Customer Solutions Manager to join our Digital Native Business segment. This role will be part of a team of individual Customer Solutions Managers who are focused on accelerating the customer cloud journey, accelerating migrations and modernizations, and ensuring our customers capture the full potential and sustainable business advantages of arenaflex cloud. As an arenaflex Customer Solutions Manager, you will be responsible for guiding arenaflex customers along their cloud journey. In this highly visible role, you will ensure that all arenaflex teams are working together effectively and efficiently to deliver outcomes for the customer.
**Key Job Responsibilities**
* Demonstrate excellent customer engagement skills through all levels of an organization, including C-Suite
* Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers
* Possess a strong background in change management and incorporating organizational change best practices seamlessly into project delivery
* Accelerate customer adoption through education and engagement
* Assist customers in identifying use cases for priority adoption of arenaflex as well as best practice implementations
* Assist in developing long-term strategic relationships with key accounts
* Manage time efficiently, meet personal goals, and work effectively with other members of the sales and marketing team
**About the Team**
Our team is diverse, and we value diverse experiences. Even if you don't meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
**Why arenaflex**
arenaflex is a total compensation company, and our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered, equity sign-on payments, and other forms of compensation may be provided as part of a total compensation package.
**Essential Qualifications**
* 7 years of experience leading complex, large-scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
* 4 years of experience in a customer-facing role engaging with senior customer executives, technologists, and/or partners to solve complex business problems with advanced technologies
* Ability to travel up to 25% as needed
* Direct experience implementing cloud services, preferably on arenaflex
* Knowledge of arenaflex Services and Solutions
* Experience at a start-up or Digital Native companies
* Product lifecycle or product management experience
* Ability to credibly coordinate between service teams and customers to meet unique customer opportunities
* A history of problem-solving and disruptive innovation, developing technology programs, and working across customer organizations
**Preferred Qualifications**
* Agile and SAFe certifications
* Solution Architecture experience
* Conflict management and data management skills
* Scrum and team management experience
* Pre-sales and management consulting experience
**Work Environment and Company Culture**
We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.
**Career Growth Opportunities and Learning Benefits**
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
**How to Apply**
If you're passionate about cloud computing and customer success, we encourage you to apply for this exciting opportunity. Please visit our career website to submit your application. This position will remain posted until filled.
Benefits and Perks
* Competitive salary ranging from $138,200/year to $239,000/year
* Equity sign-on payments and other forms of compensation
* Comprehensive medical, financial, and/or other benefits
* Flexible work environment and work-life balance
* Ongoing training and development opportunities
* Inclusive team culture and employee-led affinity groups
* Opportunities for career growth and advancement
What We're Looking For
We're looking for a highly motivated and experienced Customer Solutions Manager who is passionate about cloud computing and customer success. If you have a strong background in change management, organizational change best practices, and customer engagement, we encourage you to apply. As an arenaflex Customer Solutions Manager, you will be responsible for guiding customers along their cloud journey and ensuring that all arenaflex teams are working together effectively and efficiently to deliver outcomes for the customer.
How to Apply
If you're passionate about cloud computing and customer success, we encourage you to apply for this exciting opportunity. Please visit our career website to submit your application. This position will remain posted until filled.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive and diverse work environment that empowers arenaflexians to deliver the best results for our customers.
Los Angeles County Applicants
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress, and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disability Accommodations
Our inclusive culture empowers arenaflexians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit our website for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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