At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud, we've built a large engineering organization, moved to the cloud, re-architected our applications and data platforms, and embraced machine learning at scale. Our AI/ML capabilities are now at the forefront of what's possible in banking, with notable examples like arenaflex Eno.
Our teams have developed and battle-tested new capabilities to meet the needs of our customers. We've open-sourced several of the software tools we built, such as Cloud Custodian and Hygieia, and forged new partnerships with other digital leaders like Microsoft. Through this journey, we've created a suite of internal solutions uniquely designed to meet the challenges of a digital-first, cloud-first business at scale.
We're now seeking a customer-centric, energetic, and highly-motivated individual to join our team as an Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development. You'll be part of a dynamic team that's passionate about removing friction from the overall customer experience and thriving in an entrepreneurial environment driven by bold ideas, collaboration, and creativity.
**About the Role**
As a Customer Solutions Architect, you'll partner with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that meet their technical and business needs. You'll be responsible for cultivating trust and building relationships with customers, effectively advocating and representing their voice to influence organizational objectives, product roadmaps, and the overall customer experience.
**Key Responsibilities**
- Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
- Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
- Manage relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
- Build and manage key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..
- Serve as a knowledge resource and escalation point for coworkers and customers.
- Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
- Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
- Lead high customer satisfaction through the use of data and proactive solutions.
- Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions.
- Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
- Develop and maintain technical support procedures and policies.
- Build credibility and trust within the team and with our business customers and stakeholders.
- Drive architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans, and manages architectural projects.
- Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
- Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
- Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential Qualifications**
- Bachelor's degree or military experience
- At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context.
- At least 3 years of experience working with cross-functional teams.
- At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL).
- At least 2 years of experience with design, implementation, or consulting experience of distributed applications.
**Preferred Qualifications**
- Master's Degree in Computer Science, Engineering, Information Technology.
- High level of comfort communicating effectively across internal and external organizations.
- History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises.
- 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale.
- 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions.
**What We Offer**
- Competitive salary range: $170,700 - $194,800
- Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
**How to Apply**
If you're passionate about delivering innovative solutions that meet the technical and business needs of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.
**Accommodations**
If you require an accommodation to apply for this position, please contact arenaflex Recruiting at [redacted] or via email at RecruitingA[redacted]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
**Technical Support**
For technical support or questions about arenaflex's recruiting process, please send an email to C[redacted]
**Disclaimer**
arenaflex does not provide, endorse, nor guarantee and is not liable for third-party products, services, educational tools, or other information available through this site.
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