At arenaflex, we're revolutionizing the way businesses approach technology and innovation. As a pioneer in the public cloud and a leader in machine learning, we're constantly pushing the boundaries of what's possible. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're now looking for a talented and customer-centric individual to join our ranks.
**About arenaflex**
arenaflex has been at the forefront of the tech journey, embracing the public cloud and re-architecting our applications and data platforms. We've open-sourced several software tools, forged new partnerships with digital leaders, and developed a suite of internal solutions to meet the challenges of a digital-first, cloud-first business at scale. We're now exploring how to bring some of these tools to market as enterprise B2B software solutions, and we're looking for someone to help us make it happen.
**Role Overview**
We're seeking an experienced and collaborative Customer Solutions Architect to join our team. As a Customer Solutions Architect, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that meet the needs of our customers. You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team.
**Key Areas of Focus**
As a Customer Solutions Architect, you'll be responsible for:
* **Trusted Advisor**: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements.
* **Customer Ambassador**: You'll represent the voice of the customer and the customer needs in internal discussions and working groups.
* **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers.
* **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally.
* **Subject Matter Experts**: You'll gain deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products.
* **Pre-Sales & Post-Sales**: You'll focus on serving our customers predominantly in the Pre-Sales stages, determining how to best implement our products for their needs, and solving for any unique requests. You'll also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.
* **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal.
* **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities**
As a Customer Solutions Architect, you'll be responsible for:
* Cultivating trust and building relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocating and representing the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience.
* Managing relevant customer activity, identifying risk and growth opportunities, and partnering with internal teams to mitigate risks or close opportunities.
* Building and managing key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc.
* Serving as a knowledge resource and escalation point for coworkers and customers.
* Autonomously working through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Leading cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement.
* Leading high customer satisfaction through the use of data and proactive solutions.
* Productively challenging the status quo with clarity, identifying and proposing different approaches and solutions.
* Conducting periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* Developing and maintaining technical support procedures and policies.
* Building credibility and trust within the team and with our business customers and stakeholders.
* Driving architecture/design reviews for our customers focused on business requirements, and as needed, designing, planning, and managing architectural projects.
* Analyzing, defining, and documenting requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs.
* Working with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
* Staying current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Essential Qualifications**
* Bachelor's degree or military experience
* At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context
* At least 3 years of experience working with cross-functional teams
* At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL)
* At least 2 years of experience with design, implementation, or consulting experience of distributed applications
**Preferred Qualifications**
* Master's Degree in Computer Science, Engineering, Information Technology
* High level of comfort communicating effectively across internal and external organizations
* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
* 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale
* 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions
**What We Offer**
arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the arenaflex Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
**Salary and Incentives**
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.
Remote (Regardless of Location): $170,700 - $194,800 for Manager, Solutions Architecture (SWSA50)
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI). Incentives could be discretionary or non-discretionary depending on the plan.
**Join Our Team**
If you're a customer-centric, energetic, and highly motivated individual who is passionate about innovation and technology, we want to hear from you. Apply now to join our team and be a part of arenaflex's journey to revolutionize the way businesses approach technology and innovation.
**Apply Now**
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