Join the arenaflex team as a Work from Home Customer Service Representative in Tennessee, and become the voice of arenaflex, a global leader in communications and technology. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers. While you drive to meet your daily and monthly sales goals, you'll help our customers stay connected to what matters most.
**About arenaflex**
arenaflex is a global leader in communications and technology, committed to delivering innovative solutions that connect people, businesses, and communities. With a rich history of innovation and a passion for customer satisfaction, arenaflex is the perfect place to launch or grow your career. Our team is dedicated to providing exceptional customer experiences, and we're looking for talented individuals like you to join our mission.
**How You'll Make an Impact**
As a Work from Home Customer Service Representative, you'll be the face of arenaflex, handling customer service calls ranging from billing and payments to plan changes and upgrades. You'll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience.
**Your Day-to-Day Will Look Like This**
* Instill confidence and loyalty in the customers you interact with through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
* Resolve complex customer issues, virtually, using various tools and resources, along with quick access to engage with your manager or support team for assistance.
* Be an expert at simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services.
* When issues arise, step in to perform basic troubleshooting on both products and services.
* Work a set schedule, including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service.
**What You Can Look Forward to**
Our Customer Service Representatives earn between $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met. With these great opportunities, our top sellers earn $72,114 per year. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
* Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time off and holidays (With some exceptions, bargained employees qualify for one week of PTO after 6 months of service and 2 weeks after the first year). At least 6 company-designated holidays and additional PTO (based on bargaining group to which you are hired).
* Sick leave
* Paid Parental Leave
* Adoption Reimbursement
* Disability Benefits (short-term and long-term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**What We're Looking for**
* Call center or customer service experience.
* Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
**Work From Home Requirements**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Possibilities are Limitless with arenaflex**
You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!
**Apply Now!**
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**Expected Salary:** $15.54 - $17.36 hourly + additional compensation up to $3,000 if all sales goals and performance expectations are met.
**Location:** Tennessee
**Work from Home Opportunity:** Yes
**Job Type:** Full-time
**Experience:** 1-2 years of call center or customer service experience
**Education:** High school diploma or equivalent required; associate's or bachelor's degree preferred
**Skills:**
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet sales goals
* Knowledge of arenaflex's products and services
* Ability to work independently and as part of a team
* Strong customer service skills
* Ability to navigate multiple tools and systems
* Basic computer skills and knowledge of Microsoft Office
**Certifications:**
* Call center or customer service certification preferred
**Work Schedule:**
* 40 hours/week
* Set schedule, including breaks, lunches, and scheduled open time
* Availability to work during established work schedules and shifts
**Benefits:**
* Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time off and holidays
* Sick leave
* Paid Parental Leave
* Adoption Reimbursement
* Disability Benefits (short-term and long-term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone
**Why arenaflex?**
* arenaflex is a global leader in communications and technology
* arenaflex is committed to delivering innovative solutions that connect people, businesses, and communities
* arenaflex offers a dynamic and supportive work environment
* arenaflex provides opportunities for career growth and development
* arenaflex offers a competitive salary and benefits package
**Join the arenaflex Team!**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply now and become a part of our team!
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