**Join arenaflex, a leading Health & Wellness Direct Marketing & E-commerce platform, in revolutionizing the way people think about health and support individuals in their journey to live a pain-free life, naturally.**
**About arenaflex**
arenaflex is a pioneering organization that has been helping millions of people worldwide live without pain, naturally and safely. Our mission is to provide cutting-edge educational information, breakthrough products, and truly loving care and service to our online E-commerce customers. We are driven by our core values of Freedom, Love, Team, Growth, Excellence, and Courage, which guide everything we do.
**Our Culture**
At arenaflex, we believe in creating an environment that promotes happiness from the inside out. We value our employees and strive to provide an outstanding work experience that inspires learning, teaching, and growth. Our team is motivated and proud to be part of arenaflex, and we continually invest in creating endless development opportunities. We want our employees to feel at their best, always.
**Benefits of Working at arenaflex**
* A healthy work-life balance and flexible schedule
* Remote & virtual work-from-home position
* Professional Development and Wellness Activities
* Discount on arenaflex products
* A team-centered culture
**Job Description**
We are seeking an experienced Full Stack Customer Service Representative to join our virtual call center team. As a key member of our team, you will be the eyes and ears for arenaflex, fielding customer inquiries and authentically connecting with our customers to help them best. This role may handle a high volume of inbound or outbound calls or support customers through chat, phone, and email.
**Key Responsibilities**
* Effectively search for and type information on the computer, navigate multiple windows and screens quickly, and input information accurately while keeping pace with the call.
* With great attention to detail, document specifics of calls and customer interactions in the appropriate systems (CRM).
* Assist guests by placing customer orders through our E-Commerce system.
* Utilize knowledge of our products to educate and retain current customers.
* Work with confidential customer information and treat it sensitively.
* Type at least 35 WPM and talk at the same time.
* Aim to resolve issues on the first call by being proactive.
* Adhere to call center metrics such as call quality score averages, average talk time, and customer feedback scores.
* Act as the "Voice of the Customer," working with the team to refine problem areas and drive continuous service improvements for our customers.
* Escalate customer or operational issues to the supervisor in a manner that identifies solutions and focuses on a timely and mutually satisfactory resolution.
**Qualifications**
* **Minimum 3 Years of Customer Service Experience**
* 1-year experience working in a contact/call center (preferably virtual).
* Business to Customer (B2C) Experience (client-facing).
* Experience with high-volume inbound call intake.
* CRM System (Customer Relationship Management) System Exposure.
* Empathetic listener, sensitive, upbeat, optimistic.
* Strong computer and telephone multitasking skills.
* Very strong business verbal and written communication skills.
* Excellent time management skills, highly organized and detail-oriented.
* Solid work ethic, being the best, even if no one is watching.
* E-commerce, Sales and Retention, Customer Service Support Experience (supporting product knowledge and sales/customer-facing).
* Experience supporting customers through Chat, Email, and Phone.
* Bilingual a plus.
* Ability to work the Saturday shift when necessary.
* Ability to control emotions and respond accordingly to the situation appropriately.
* Ability to handle stressful situations with resilience and respond appropriately.
**Preferred Qualifications**
* Experience utilizing technologies such as Zendesk, Singlecomm, Salesforce, Slack, Google Drive/Docs/Sheets, VoIP, or other Cloud-Based Telephony software.
* On-the-job experience in a similar role.
**Computer Requirements**
* Home computer & headset
* Operating System: Windows 7/Mac 10.1 or better
* Minimum internet bandwidth of 25MB download and 5MB upload
* Internet Router or Modem
* Working Webcam
**What We Offer**
* Competitive hourly rate of $13.00-$15.00
* Opportunities for growth and professional development
* Flexible schedule and remote work-from-home position
* Professional Development and Wellness Activities
* Discount on arenaflex products
* A team-centered culture
**Next Steps**
If your qualifications match our needs, we will invite you to take an online personality assessment, Predictive Index. If that goes well, we will invite you to a Google Meet with the Recruiting Team Member, and if that goes well, we will invite you to a Google Meet with the hiring manager for final selection.
**Get to Know Us**
We encourage you to click on the links below and get to know us better!
* Explore our proven, Pain Relieving Products here.
* And find hundreds of customer Success Stories here.
* Check out our reviews on Glassdoor to learn more about our culture!
* Go directly to our website at http://www.losethebackpain.com.
**Apply Now**
If you meet most - if not all - of our criteria above and this sounds like an excellent fit for you, we would love to hear from you. Please apply through the link below.
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