**Job Summary:**
Join arenaflex, a global leader in communications and technology, as a Premier Service Consultant specializing in customer acquisition, sales, service, and retention. As a key member of our team, you will redefine customer service, creating meaningful connections with each customer and driving satisfaction and loyalty. This hybrid role offers the perfect blend of in-center and remote work, allowing you to balance your work-life and make a lasting impact on our customers' lives.
**About arenaflex:**
arenaflex is a global leader in communications and technology, dedicated to connecting people and businesses around the world. With a rich history of innovation and a commitment to excellence, we strive to deliver exceptional customer experiences that exceed expectations. Our team is passionate about making a difference in the lives of our customers, and we're looking for talented individuals like you to join our journey.
**Key Responsibilities:**
As a Premier Service Consultant, you will be responsible for:
* Handling customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.
* Accurately resolving issues related to service, billing, payments, and collections.
* Explaining bills and product features clearly, ensuring customers understand their options and make informed decisions.
* Troubleshooting basic problems and seeking higher support if needed, ensuring seamless issue resolution.
* Building customer confidence and loyalty by resolving issues and providing exceptional service.
* Supporting various customer inquiries, including technical issues, and providing expert guidance.
* Working a flexible 40-hour per week schedule, which may include nights and weekends, to meet the needs of our customers.
* Participating in paid training to stay up-to-date on the latest technology, devices, and products.
**What We're Looking For:**
* Unwavering Customer Focus: You are passionate about delivering exceptional customer experiences and building lasting relationships.
* Strong Work Ethic: You are a self-motivated and disciplined individual who can work effectively in a fast-paced environment.
* Adaptability: You are flexible and able to adapt to changing situations and priorities.
* Problem-Solving Skills: You are a critical thinker who can analyze complex issues and develop effective solutions.
* Attention to Details: You are meticulous and detail-oriented, ensuring accuracy and precision in all aspects of your work.
**Join Our Team:**
As a member of our team, you will enjoy a range of benefits and perks, including:
* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, internet, and home phone.
* Tuition reimbursement program to support your education and career development.
* Paid Time off and holidays, including 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year.
* Paid Parental Leave to support your family's needs.
* Medical/Dental/Vision coverage to ensure your health and well-being.
* 401(k) plan to help you save for your future.
* Additional sick leave beyond what state and local law require may be available but is unprotected.
* Adoption Reimbursement to support your family-building goals.
* Disability Benefits (short term and long term) to ensure your financial security.
* Life and Accidental Death Insurance to provide peace of mind.
* Supplemental benefit programs, including critical illness/accident hospital indemnity/group legal.
* Employee Assistance Programs (EAP) to support your mental health and well-being.
* Extensive employee wellness programs to promote your physical and mental health.
**Work-from-Home (WFH) Requirements:**
* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
* Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
* You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
**Career Growth Opportunities:**
As a Premier Service Consultant at arenaflex, you will have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a focus on customer acquisition, sales, service, and retention, you will be equipped to take on new challenges and advance your career within our organization.
**Apply Today:**
If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you! Apply today and join our team of passionate professionals who are dedicated to delivering exceptional customer experiences.
**Weekly Hours:** 40
**Time Type:** Regular
**Location:** Lafayette, Louisiana
**Equal Employment Opportunity (EEO):**
arenaflex is an equal employment opportunity (EEO) employer, committed to providing equal opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.
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