**Join arenaflex, a leading provider of innovative customer experience solutions, and embark on a rewarding career journey as a Full Stack Customer Service Representative.**
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a Full Stack Customer Service Representative, you'll play a vital role in providing top-notch support to our clients' customers, ensuring their satisfaction and loyalty. If you're a customer-centric individual with a passion for talking on the phone, we want to hear from you!
**Why Choose arenaflex?**
At arenaflex, we're committed to creating a work environment that's supportive, inclusive, and empowering. Here are just a few reasons why you'll love working with us:
* **We Celebrate You**: Join our Affinity Groups, including Young Professionals Network, Woman Nation, Black Professionals Network, PRIDE, Hispanics Unidos, and more, to connect with like-minded individuals and grow your professional network.
* **We Want You to Grow**: Take advantage of our comprehensive training programs, including RDI-University Online Courses, Supervisor Boot Camp Training, and tuition discounts, to develop your skills and advance your career.
* **We Care About Your Well-being**: Enjoy our on-site Fitness Center, corporate gym membership discounts, and hundreds of onsite and virtual company events each year to prioritize your physical and mental health.
* **We're Committed to Diversity and Inclusion**: Embrace our diverse and inclusive culture, where everyone feels valued and respected.
* **We're a Leader in Our Industry**: Join a company that's been voted as Best Places to Work, Business of the Year, and has been serving clients for over 40 years.
**About arenaflex**
arenaflex is a family-owned company with over 3,500 employees across the nation. We provide a wide range of services, including Call Center solutions, Market Research, IT Support, Marketing and Digital Consultation, and more, to Fortune 500 companies. Our headquarters is located in Cincinnati, OH, and we're proud to be a part of the local community.
**Job Summary**
As a Full Stack Customer Service Representative, you'll be the primary point of contact for our clients' customers, providing information, answering questions, and resolving concerns via phone, email, and chat. You'll work closely with our team to ensure customer satisfaction and meet key performance indicators (KPIs) and call handling quotas.
**Key Responsibilities**
* Provide exceptional customer service via phone, email, and chat, ensuring customer satisfaction and loyalty.
* Act as the primary point of contact for customers, responding to their inquiries and concerns in a timely and professional manner.
* Meet personal and customer service targets, KPIs, and call handling quotas based on program specifics.
* Utilize computer and business software programs, including email, internet, chat tools, and CRMs, to track customer interactions and notes.
* Collaborate with our team to resolve customer issues and provide solutions that meet their needs.
**Requirements**
* **Passion for Talking on the Phone**: You're comfortable communicating with customers via phone, email, and chat.
* **Customer Service Experience**: You have a proven track record of delivering exceptional customer service in a call center or customer-facing role.
* **Positive Attitude**: You're a friendly, professional, and empathetic individual who's committed to exceeding customer expectations.
* **Multitasking**: You're able to handle multiple customer interactions simultaneously, prioritizing tasks and managing your time effectively.
* **Strong People Skills**: You're a good listener, able to understand customer concerns and provide solutions that meet their needs.
* **Tech-Savvy**: You're comfortable using computer and business software programs, including Microsoft Office Suite and client CRM systems.
**Remote Opportunity Requirements**
* **Quiet and Undisturbed Workspace**: You'll need a dedicated workspace with fast and reliable internet that you can plug your computer directly into.
* **Internet Speed**: Your internet speed must be a minimum of 10 Mbps download and 2 Mbps upload.
* **Home Router**: You'll need a home router with an Ethernet link to your PC/Laptop.
* **Mobile Phone**: A mobile phone with unlimited landline minutes and strong cell service/battery life is acceptable in lieu of a landline.
**Benefits**
* **Competitive Pay**: $15.00 per hour
* **401(k)**: We offer a 401(k) plan with company matching.
* **Dental Insurance**: We provide dental insurance to our employees.
* **Health Insurance**: We offer health insurance to our employees.
* **Paid Time Off**: You'll receive paid time off to relax and recharge.
* **Vision Insurance**: We provide vision insurance to our employees.
**Shift**
* **8-Hour Shift**: You'll work an 8-hour shift, with opportunities for overtime.
* **Day Shift**: You'll work a day shift, with opportunities for evening shifts.
* **Evening Shift**: You'll work an evening shift, with opportunities for day shifts.
**Application Question(s)**
* **Are You Able to Commute to Oxford, OH for Orientation?**: We require all new hires to attend an in-person orientation in Oxford, OH.
**Location**
* **Cincinnati, OH**: Our headquarters is located in Cincinnati, OH, and we're proud to be a part of the local community.
**Ability to Commute**
* **Cincinnati, OH**: We require all employees to be able to commute to our headquarters in Cincinnati, OH.
**Work Location**
* **Remote**: You'll work from home as a remote employee, with opportunities for in-person meetings and training.
**How to Apply**
If you're a motivated and customer-centric individual who's passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Full Stack Customer Service Representative and embark on a rewarding career journey with arenaflex.
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