Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As an Experienced Full Stack Customer Service Representative on our Medicaid Member Support team, you'll play a vital role in supporting the State of Iowa's Medicaid program, providing top-notch service to applicants, beneficiaries, and enrollees.
**About arenaflex**
arenaflex is a company that values individuality and creativity, where our associates are empowered to think outside the box and make a real impact. With a rich history of delivering exceptional outcomes for our clients and the millions of people who count on them, we're proud to be a leader in our industry. Our culture is built on a foundation of respect, empathy, and a commitment to excellence, and we're always looking for talented individuals who share our values.
**The Role**
As an Experienced Full Stack Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To succeed in this role, you'll need:
* A basic understanding of a call center environment in a customer service role and quality monitoring processes
* The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Problem-solving skills through analysis and ongoing feedback
* The ability to achieve results through knowledge, empathy, and commitment
* A high school diploma or GED
* A background check
* Residency within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
While not required, the following qualifications will make you a strong candidate for this role:
* Excellent typing and grammar skills
* Ability to navigate a computer
* Understanding and utilization of policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
As an Experienced Full Stack Customer Service Representative at arenaflex, you'll enjoy a range of benefits, including:
* A competitive hourly rate of $18.00 per hour
* Paid training with equipment provided
* A full-time schedule with 40 hours per week
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
Our work environment is designed to support your success, with a focus on collaboration, innovation, and continuous learning. You'll work in a dynamic, fast-paced environment where no two interactions are ever the same, and you'll have the opportunity to make a real impact in the lives of our clients and their constituents.
**Compensation and Benefits**
arenaflex is committed to providing a fair and competitive compensation package, including a base hourly rate of $18.00 per hour. In addition to base pay, this position may be eligible for a bonus or incentive based on business need. We also offer a range of benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below, and we'll be in touch to discuss your qualifications further.
Apply for the job now!
Apply for this job
Apply for this job