Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further! arenaflex is seeking an experienced Full Stack Customer Service Representative to join our team in Des Moines, Iowa. As a key member of our customer service team, you will be responsible for providing top-notch support to Medicaid members, answering their questions, resolving their issues, and making a real difference in their lives.
**About arenaflex**
arenaflex is a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. We pride ourselves on creating exceptional outcomes for our clients and the millions of people who count on us. Our culture is built on the values of individuality, innovation, and customer-centricity. We believe that every associate has the power to make a difference, and we're committed to providing the tools, training, and support they need to succeed.
**The Role**
As a Full Stack Customer Service Representative, you will be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. You will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees, answering their questions, resolving their issues, and making a real difference in their lives. Your responsibilities will include:
* Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
* Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately document enrollment requests and status changes
* Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To succeed in this role, you will need:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Experience in a call center environment, preferably in a customer service role
* Knowledge of Medicaid programs and policies
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong problem-solving and analytical skills
* Ability to navigate a computer and enter data accurately
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
As a Full Stack Customer Service Representative at arenaflex, you can expect:
* Competitive hourly rate of $18.00 per hour
* Paid training with equipment provided
* Full-time schedule (40 hours per week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
arenaflex is committed to creating a positive, employee-friendly culture that values individuality, innovation, and customer-centricity. Our team is passionate about delivering exceptional experiences and making a real difference in the lives of our clients and their customers. We believe that every associate has the power to make a difference, and we're committed to providing the tools, training, and support they need to succeed.
**How to Apply**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Full Stack Customer Service Representative in Des Moines, Iowa. Don't miss this opportunity to make a real difference in the lives of Medicaid members and grow your career with arenaflex.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex is committed to providing reasonable accommodations for individuals with disabilities. If you need an accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form.
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