At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we strive to provide exceptional customer service to our clients' customers. We are seeking an experienced and licensed customer service representative to join our team in Utah.
**About arenaflex**
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
**Job Summary**
As an Experienced Full Stack Customer Service Representative, you will be responsible for providing exceptional customer service to our clients' customers, handling inbound calls, and resolving customer inquiries and issues related to insurance policies. You will work in a remote setting, providing a distraction-free and quiet work environment, and will be required to have a high-speed internet connection and a headset.
**Key Responsibilities**
* Receive, review, and process calls regarding customer's insurance policies
* Assist customers with questions regarding policy coverage, billing, and policy modifications
* Resolve customer complaints and issues in a professional and courteous manner
* Use critical thinking and problem-solving skills to resolve complex customer issues
* Utilize computer systems and data systems to search for answers and information
* Work independently and as part of a team to achieve customer satisfaction goals
* Meet or exceed performance metrics and quality standards
* Participate in ongoing training and development to improve customer service skills and knowledge
**Essential Qualifications**
* High school diploma or GED equivalent
* Must be at least 18 years of age
* Must reside in Utah to be considered for this role
* Must have a quiet and distraction-free work environment during working and training hours
* Must have a high-speed internet connection (Download: 5 Mbps and Upload: 5 Mbps)
* Must be able to work independently and as part of a team
* Must be able to multitask and prioritize tasks effectively
* Must be able to work in a fast-paced environment and meet deadlines
* Must be able to communicate effectively with customers and colleagues
**Preferred Qualifications**
* 6 months to 1 year of relevant work experience in customer service or a related field
* Experience working in a call center or customer service environment
* Knowledge of insurance products and policies
* Experience with computer systems and data systems
* Strong problem-solving and critical thinking skills
* Ability to work in a team environment and contribute to team goals and objectives
**Skills and Competencies**
* Customer Service Aptitude
* Reliability
* Empathy
* Critical Thinking
* Professional customer service skills
* Basic conflict resolution skills
* Effective verbal and written communication
* Active listening skills
* Demonstrated ability to multitask
* Ability to navigate system tools to search for answers and information
* Demonstrated ability to utilize computer systems/data systems
* Ability to solve complex situations with limited information
* Questioning and deductive reasoning skills
* Ability to work in teams or independently
**Benefits**
* Pay: $15- $19/H
* Expected hours: No less than 40 per week
* 401(k)
* 401(k) matching
* Dental Insurance
* Disability insurance
* Health insurance
* Paid time off
* Vision insurance
* Work from home
* Bonus Opportunities
**Work Environment**
* Remote work environment
* Quiet and distraction-free work environment required
* High-speed internet connection required
* Headset provided by arenaflex
**Career Growth Opportunities**
* arenaflex is committed to investing in our agents and helping them to achieve a career in insurance.
* You will have the opportunity to grow within the company and take on new challenges and responsibilities.
* arenaflex offers ongoing training and development to improve customer service skills and knowledge.
**About arenaflex's Culture**
* arenaflex is a global leader in the customer experience (CX) industry, with a strong commitment to innovation, customer satisfaction, and employee development.
* We value diversity, equity, and inclusion in the workplace and strive to create a culture that is welcoming and inclusive for all employees.
* We are proud to be a 2023 Military Friendly Employer and value the unique skills and experience that veterans bring to the workforce.
**Equal Employment Opportunity**
arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please apply to this role by clicking on the link below.
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Note: arenaflex is an equal opportunity employer and welcomes applications from diverse candidates.
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