At arenaflex, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. As a valued member of our team, you'll have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day.
**About the Role**
We're seeking an experienced and skilled Customer Service Representative III to join our team in a remote capacity. As a Medicaid Member Support specialist, you'll be working closely with applicants, beneficiaries, and enrollees to provide exceptional customer service and support. Your primary responsibilities will include:
* Acting as an escalation point for inquiries from potential and existing Iowa Medicaid Program Recipients and Affiliates
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To be successful in this role, you'll need to possess:
* A basic understanding of a call center environment in a customer service role and quality monitoring processes
* The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Problem-solving skills through analysis and ongoing feedback
* The ability to achieve results through knowledge, empathy, and commitment
* High school diploma or GED
* Background check required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Excellent typing and grammar skills
* Ability to navigate a computer
* Understanding and utilization of policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
As a valued member of our team, you'll enjoy:
* A competitive hourly rate of $19.00
* Paid training with equipment provided
* Full-time schedule (40 hours a week)
* Career growth opportunities
* PerkSpot employee discount program
* Full benefit options, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time
**Work Environment and Culture**
At arenaflex, we value a positive, employee-friendly culture that promotes growth and development. Our team is dedicated to supporting our clients and making a real impact in the lives of those we serve. As a remote employee, you'll have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.
**Training and Development**
Our paid training program will teach you all the skills needed to become successful in your role. You'll receive comprehensive training on our systems, policies, and procedures, as well as ongoing support and coaching to ensure your success.
**Pay Transparency Laws**
Please note that actual salaries may vary based on various factors, including location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive.
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodation Requests**
If you require a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through our accommodation form. You may also click here to access our ADAAA Accommodation Policy.
**Vaccination Status**
While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.
**Apply Now**
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our team.
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