At arenaflex, we're revolutionizing the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll be at the forefront of delivering an exceptional customer experience, helping individuals navigate the complexities of health insurance, and making a meaningful impact on people's lives. Join our elite team and become a part of a dynamic, growth-oriented organization that's committed to building a positive and motivating work environment, even in a remote setting.
**About arenaflex**
arenaflex is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed health plan decisions. Our consumer-friendly interface and decision support tools have earned us numerous awards, and we're proud to be a part of the health insurance industry's evolution.
**Key Responsibilities**
As a Remote Customer Service Representative, you'll be responsible for:
* Handling inbound and outbound calls, delivering exceptional customer service experiences consistently
* Managing customer accounts, providing technical support, and resolving issues efficiently
* Entering application data accurately and efficiently
* Responding to online chat inquiries as assigned
* Interpreting and following defined procedures and policies
* Demonstrating creative problem-solving skills, flexibility, and adaptability to changing projects and updates
* Managing time and tasks effectively, prioritizing multiple responsibilities, and meeting deadlines
* Participating in extensive self-study, training, and testing, with eligibility to proceed through training and certifications dependent on passing required exams
* Adhering to regulated guidelines for communications via all channels
**Essential Qualifications**
To succeed in this role, you'll need:
* Moderate to advanced computer skills, with a high level of comfort learning new technology
* Excellent verbal and written communication skills, with a high level of professionalism
* Comfort working from home, with a dedicated, private, and secure workspace
* Self-motivation and a success-driven attitude
* Ability to commit to full attendance during the 3-week training period
* Completion of a background check and health screening
* Cable/Fiber Broadband Internet with a hard-wired Ethernet connection (Ethernet connection is not the same as Wi-Fi internet access or Wi-Fi adapter/extenders)
**Preferred Qualifications**
While not required, previous experience in customer support or technical support roles, as well as experience with Group and/or Individual health insurance, or the Affordable Care Act, would be beneficial. Familiarity with CRM systems and practices, as well as Spanish bilingual skills, are also a plus.
**What We Offer**
As a Remote Customer Service Representative at arenaflex, you'll enjoy:
* Paid training to ensure your success in the role
* Full-time, seasonal temp-to-permanent roles with opportunities for growth and advancement
* Performance and attendance-based incentives, in addition to the base pay
* The convenience of working from home, with a collaborative and supportive team environment
* 401K match and Individual Coverage HRA (ICHRA) benefits
* Paid time off (PTO) to recharge and maintain a healthy work-life balance
**Compensation Details**
* Base pay: $14.50 per hour
* Enhanced rate: $16.00 per hour, contingent on weekly attendance and performance
* Spanish bilingual base pay: $15.50 per hour
* Spanish bilingual enhanced rate: $17.00 per hour, contingent on weekly attendance and performance
**How to Apply**
If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Visit our website to learn more about arenaflex and our Remote Customer Service Representative role.
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