Are you passionate about delivering exceptional customer experiences and helping others navigate complex health insurance options? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Remote Call Center Customer Service Representative, serving the great state of Maryland!
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the health insurance industry. Our mission is to empower individuals and families to make informed decisions about their health coverage, ensuring they receive the best possible care. As a customer-centric organization, we prioritize building strong relationships with our clients and delivering personalized support that meets their unique needs.
**Job Summary**
We're seeking a highly motivated and experienced Customer Service Representative to join our Maryland-based call center team. As a key member of our team, you will be responsible for providing exceptional customer service, answering inbound phone calls, and assisting clients with health insurance options. If you're passionate about delivering outstanding customer experiences and have a strong background in healthcare-related customer service, we encourage you to apply!
**Responsibilities**
As a Customer Service Representative, you will be responsible for:
* Answering inbound phone calls to provide information and assistance regarding health care insurance options
* Updating customer and account information as needed
* Updating case records and notating the purpose of each call
* Utilizing multiple database applications as resources
* Being open to feedback for continuous improvement and growth
* Responding to general customer inquiries
* Striving to meet performance metrics for continued professional growth opportunities
**Requirements**
To be successful in this role, you will need:
* A high school diploma or equivalent; college attendance/degree is preferred
* Strong verbal and written communication skills
* Minimum 1 year of Call Center experience
* Minimum of 1 year of healthcare experience
* Computer proficiency
* Ability to learn and understand health insurance policy and terminology to provide the best solution to customers seeking assistance
* Strong interpersonal skills and the ability to engage and interact well with consumers and coworkers
* Ability to problem solve, prioritize, and multi-task (utilize multiple computer applications while talking to a consumer)
* Must be flexible, reliable, and available for occasional overtime as needed
* Must be able to pass required skill and knowledge assessment tests
* Able to commit to 3 weeks of class training without missing any time from work (days of training)
* Able to commit to 4 weeks of supervised call taking (nesting) without missing any time from work
**Preferred Qualifications**
* Experience working in a high-volume call center environment
* Knowledge of health insurance coverage and terminology
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Experience with multiple database applications
**Work Environment and Culture**
As a remote call center representative, you will have the flexibility to work from the comfort of your own home. Our team is passionate about delivering exceptional customer experiences, and we prioritize building strong relationships with our clients. We offer a collaborative and supportive work environment, with opportunities for growth and development.
**Compensation and Benefits**
* Competitive hourly rate: $16.63 per day
* Full-time, 40 hours per week
* Bonus opportunities: refer a friend and receive $50 after they work 90 days
* Comprehensive benefits package, including:
+ Dental insurance
+ Health insurance
+ Vision insurance
+ Work from home flexibility
* Shift: 8-hour shift, day shift
* Experience: 1 year of call center experience, 1 year of healthcare experience, 1 year of customer service experience
* Location: Baltimore, MD (remote work available)
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong background in healthcare-related customer service, we encourage you to apply! Please visit our website to submit your application and join our team at arenaflex.
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